tag:infinitekind.tenderapp.com,2009-01-14:/discussions/syncspace-app-support/8917-hard-reset-now-cannot-seem-to-sync-with-dropboxInfinite Kind: Discussion 2020-11-14T19:00:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/485519362020-08-15T13:45:17Z2020-08-15T13:45:17ZHard reset - now cannot seem to sync with dropbox<div><p>I am not support staff, just a user.<br>
Hi gwhabbott</p>
<p>Can you give more details?<br>
What is your computer operating system?<br>
What version of Moneydance were you running before the reset.<br>
What devices were you syncing to?<br>
What syncing method were you using, Dropbox Folder or Dropbox Connection?</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/485519362020-08-15T17:18:36Z2020-08-15T17:18:36ZHard reset - now cannot seem to sync with dropbox<div><p>I think I was on the 2015 version. Now downloaded the 2020 version, but licence key doesn't work... Now have a problem as have 2015 version backups that I need to access. If I buy the upgraded 2020 version will I be able to access my 2015 dropbox synced files?<br>
Thanks Gary</p></div>gwhabbotttag:infinitekind.tenderapp.com,2009-01-14:Comment/485519362020-08-15T18:54:05Z2020-08-15T18:54:05ZHard reset - now cannot seem to sync with dropbox<div><p>I am not support staff, just a user.<br>
Hi Gary</p>
<p>Unlike Moneydance 2017, 2019 and 2020 Moneydance 2015 sync data held in the Dropbox sync folder is incomplete and cannot be used to recreate the data used by a computer.</p>
<p>A Moneydance key purchased for 2015 is only valid for 2015 and 2017. Your key can be used to purchase a new key with a 50% discount.</p>
<p>If you have a 2015 backup you should first download 2015 from <a href="https://infinitekind.com/download_2015">https://infinitekind.com/download_2015</a><br>
and restore that backup before upgrading to 2020.</p>
<p>Hope this helps.</p></div>derekkent23