tag:infinitekind.tenderapp.com,2009-01-14:/discussions/syncspace-app-support/9153-no-sincronizaInfinite Kind: Discussion 2021-04-17T00:00:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/489166962021-01-15T23:53:18Z2021-01-15T23:53:18ZNão sincroniza<div><p>Hi Bernardo,</p>
<p>Please accept my sincere apologies for the delay getting back to you. I’m afraid that your request for assistance was missed by the support team, and it’s only now we’ve been able to work through the backlog of older discussions. I must apologise again for the poor level of service and lack of support you have received. I’d like to provide assistance if you’re still in a position to work through these issues. Please be assured we are putting systems in place to ensure a higher level of service and speedier responses.</p>
<p>Wondering how are you getting on with Moneydance syncing?</p>
<p>If this issue continues, wondering if you still have your data within your Moneydance on either your Mac or Windows? If yes, could you try to re-establish the Dropbox sync connection? it will then create a new sync folder within your Dropbox.</p>
<p>Additionally, can you send us a screenshot of what you're seeing on your Mac? You can read instructions for taking a screenshot here:<br>
<a href="https://www.take-a-screenshot.org/mac.html">https://www.take-a-screenshot.org/mac.html</a></p>
<p>Hope this information helps. Please do keep us updated with the progress and let us know again if you need further assistance or have any other queries. Thank you.</p>
<p>--<br>
Melissa, Infinite Kind Support</p></div>Melissa