tag:infinitekind.tenderapp.com,2009-01-14:/discussions/syncspace-app-support/9663-not-synchronizingInfinite Kind: Discussion 2022-07-28T10:00:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T03:57:17Z2022-04-27T03:57:17ZNot Synchronizing<div><p>I have te same problem.</p>
<p>I use an iPhone syncing with windows. My moneydance is 2017.</p>
<p>I didn't delete the app because I have many information in the app waiting for sync. And I have many information in my PC waiting for been syncing with the iPhone.</p>
<p>On 3 weeks I was using only the iphone app and my wife was using the PC. Now I have identified that they have not been synced in these weeks.</p>
<p>I don't like delete any of them and work it again.</p>
<p>Thank you</p></div>marcelo_preciadotag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T04:54:39Z2022-04-27T04:54:39ZNot Synchronizing<div><p>I'm a fellow user.</p>
<p>There have been a number of reports of syncing problems between Moneydance 2017 and the iPhone mobile app.</p>
<p>At the moment we do not have an indication of why this is happening.</p>
<p>I have provided a pointer to the developer of this thread for his attention.</p></div>dwgtag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T06:08:53Z2022-04-27T06:08:53ZNot Synchronizing<div><p>If you are using 2017 with Dropbox Connection and if you are seeing :</p>
<pre>
<code>Error writing current state: com.dropbox.core.NetworkIOException: Received fatal alert: protocol_version
com.dropbox.core.NetworkIOException: Received fatal alert: protocol_version
at com.dropbox.core.v2.DbxRawClientV2.uploadStyle(DbxRawClientV2.java:243)</code>
</pre>
<p>in Help/Show Console, then it's because Dropbox have cut off the connection for the old SKD/Protocol being used. There are two solutions:<br>
1. Upgrade MD (best option)<br>
2. Switch to Dropbox Folders in Mondeydance/File/Syncing.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T14:25:10Z2022-04-27T14:25:17ZNot Synchronizing<div><p>I just changed the synchronization to "Dropbox folder" instead of "Dropbox<br>
Connection" and It worked. Thank you...</p></div>Miguel Villamiltag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T14:27:24Z2022-04-27T14:27:24ZNot Synchronizing<div><p>👍</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T15:19:41Z2022-04-27T15:19:41ZNot Synchronizing<div><p>In Mondeydance/File/Syncing I read "Dropbox connection" but I can't see how change to "Dropbox folder". Please see (MD Sync.png attached file)</p>
<p>How may I Switch to "Dropbox Folders"?</p>
<p>Thank you.</p></div>marcelo_preciadotag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T15:26:02Z2022-04-27T15:26:03ZNot Synchronizing<div><p>In the computer, not in the cel, there are the options. See attached files</p></div>Miguel Villamiltag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T15:34:39Z2022-04-27T15:34:39ZNot Synchronizing<div><p>:(</p>
<p>No. In my MD versión, there is no a selection method like in your images.<br>
Please watch my image again.<br>
I tried to select it and nothing happen.</p>
<p>Only when installed ask me it. After that, doesn't let me to change it</p>
<p>Tnak you again :(</p></div>marcelo_preciadotag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T15:43:38Z2022-04-27T15:43:38ZNot Synchronizing<div><p>I suspect you are using a secondary sync'd dataset. Where is the master/primary? Pls either upgrade... or if you want to try to fix...</p>
<p>BACKUP FIRST. The procedure below will reset sync... i.e. the computer's dataset will become the primary and you will have to set up your phone sync again.</p>
<p>download this zip. Unzip..</p>
<p>Window/Moneybot<br>
Open. Show_sync_settings.py. Click RUN<br>
Copy the console output below...</p>
<p>Then repeat the same for the other script reset_sync_settings.py<br>
copy console.</p>
<p>Post results here.</p>
<p>Restart MD</p>
<p>Now try to setup sync again..</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T16:24:11Z2022-04-27T16:24:11ZNot Synchronizing<div><p>This is what I received from MD</p>
<p>Hello Miguel Villamil!</p>
<p>This is an automated response to let you know that we've received your<br>
request:</p>
<p><em>Re: Not Synchronizing [SyncSpace #9663]</em></p>
<p>and will respond as quickly as possible. Answers to many common questions<br>
can be found in our knowledge base <a href="https://infinitekind.tenderapp.com/kb">https://infinitekind.tenderapp.com/kb</a><br>
and user guide <a href="https://infinitekind.tenderapp.com/kb/user-guides/moneydance-2015-user-guide">https://infinitekind.tenderapp.com/kb/user-guides/moneydance-2015-user-guide</a><br>
.</p>
<p>Based on your support request, we think you may find the following articles<br>
from our FAQ helpful:</p>
<ul>
<li>Recreate Connection <a href="https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/recreate-connection?anon_token=6db9e4158">https://infinitekind.tenderapp.com/kb/online-banking-and-bill-pay/recreate-connection?anon_token=6db9e4158</a></li>
</ul>
<p>We'll send an email to you (at <a href="mailto:mavillamilf@gmail.com">mavillamilf@gmail.com</a>) when we update your<br>
support request. Alternatively, you can keep track of this conversation<br>
online<br>
<a href="https://infinitekind.tenderapp.com/discussions/private-issues/77514-re-not-synchronizing-syncspace-9663?anon_token=6db9e4158">https://infinitekind.tenderapp.com/discussions/private-issues/77514-re-not-synchronizing-syncspace-9663?anon_token=6db9e4158</a><br>
.</p>
<p>Thanks again!</p>
<p>Sincerely,<br>
The Infinite Kind</p></div>Miguel Villamiltag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T16:32:11Z2022-04-27T16:32:11ZNot Synchronizing<div><p>Thank You Stuart Beesley (Mr Toolbox)</p>
<p>I did all your instructions.<br>
A have attached the files thay yous ask me.</p>
<p>I have re-configured the sync method to FOLDER. It synced 9 files, but it continous no syncing . I made changes in MD app or MD PC, and I see that the dropbox icon indicate that were changes on dropbox folders. But it continous without syncing.</p>
<p>Thank you again</p></div>marcelo_preciadotag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T16:36:15Z2022-04-27T16:36:15ZNot Synchronizing<div><p>You should contact MD then.</p></div>Miguel Villamiltag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T16:37:20Z2022-04-27T16:37:20ZNot Synchronizing<div><p>I'm unclear if your problem is fixed or not?<br>
Have you set up your iPhone sync again?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T17:28:53Z2022-04-27T17:28:53ZNot Synchronizing<div><p>The problem for me was fixed.</p></div>Miguel Villamiltag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T17:37:39Z2022-04-27T17:37:39ZNot Synchronizing<div><p>+1 👍 😃</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-27T21:28:58Z2022-04-27T21:28:58ZNot Synchronizing<div><p>For me the problem was not fixed <br>
I can’t sync my iphone :(</p>
<p>El miércoles, abril 27, 2022, 12:37 p.m., Stuart Beesley (Mr Toolbox) <a href="mailto:tender+d83f27191b@tenderapp.com">tender+d83f27191b@tenderapp.com</a> escribió:</p>
<p>#yiv0287108867 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv0287108867 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;} |</p></div>marcelo_preciadotag:infinitekind.tenderapp.com,2009-01-14:Comment/540248922022-04-28T09:55:53Z2022-04-28T09:55:53ZNot Synchronizing<div><p>@marcelo_preciad... It's very confusing replying to two people... Anyway...</p>
<p>I see you ran my reset script.. It worked. It wiped out your old settings and your dataset is now a primary dataset with the ID 'eb63dea7-8d43-48ed-9864-8186bc1d7ff0'</p>
<p>I also see that you have transactions in your iPhone waiting to sync... Well I am afraid that these will never sync back to the primary now that you have reset sync.</p>
<p>Please restart MD. Disable syncing. Quit MD.<br>
Find dropbox folder and delete the .moneydancesync folder<br>
Restart MD. Reenable Syncing as Dropbox Folders....<br>
On the iPhone, MD app, click the settings cog (bottom left). Click dropbox disconnect and disconnect.... Now exit and delete the app. Reinstall the app. Now connect to dropbox...</p></div>Stuart Beesley (Mr Toolbox)