Discover Card Duplicates. They're Back!
Discover Card duplicates are back. Hoped it was just a single anomaly, but I'm getting duplicates on every download.
Here is the info on my installation: Moneydance 2010r2 (743), OS: Linux 2.6.31-19-generic i386, Java: 1.6.0_0 (Sun Microsystems Inc.)
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1 Posted by jstackmk on 06 Mar, 2010 04:19 PM
I too have duplicates. Actually, they never disappeared for me. I have used every version and currently use 743.
It has greatly improved from a few months ago but I still get duplicates on the last 3-4 days of transactions.
Still a bother but not a show stopper.
Jim
2 Posted by Randy on 09 Mar, 2010 01:23 AM
I got one again the other day.
I have a question: Does it seem to happen more often around your monthly closing date? Or around the time you make your monthly payment? Like a few days before or a few days after?
That seems to be the pattern for me. It is greatly improved, but not gone entirely.
3 Posted by mondan on 09 Mar, 2010 02:17 PM
Only pattern is that when I use the card I get duplicates for several days. Doesn't seem to be on a monthly pattern....
4 Posted by jstackmk on 09 Mar, 2010 02:45 PM
No clear pattern that I can detect. I get duplicates every day.
This morning I have new duplicates for
Mar 3 (2 of 4 transaction are repeated)
Mar 4 (2 of 2 transaction are repeated)
Mar 5 (2 of 4 transactions are repeated)
Mar 6 are my newest transactions
I will reiterate that this is greatly improved from several weeks back when I had this pattern of repeats going back 2-3 weeks.
Jim
5 Posted by jsmit24 on 12 Mar, 2010 06:53 AM
Ditto. On Discover... using 2010r2 (743), I regularly have to deal with downloads that were previously downloaded and acknowledged. It happens almost daily.
6 Posted by wjshack on 15 Mar, 2010 02:29 AM
My experience is similar to others. Behavior is much improved, but I still typically get a couple of duplicates with each download.
7 Posted by jstackmk on 27 Mar, 2010 01:53 PM
lastest update from me
I didn't get to confirming my downloaded transactions for about a week. Normally I do it every few days. I thought maybe with this bigger sample I would detect some pattern.
I had 29 new unique transactions to confirm. (75 total transactions)
8 transactions had no repeats
6 had 1 repeat
6 had 2 repeats
8 had 3 repeats
1 had 4 repeats
I still see no pattern.
Jim
8 Posted by Angie Rauscher on 01 May, 2010 09:18 PM
Hi all,
We're continuing to work on this problem, but it's certainly still not fixed I'm sorry to say. I'll remind our head developer to look into it again. I'm sorry it's taking so long for us to resolve this issue, we do recognize this is a serious problem for some of our users.
Please let me know if I can be of further assistance,
Angie Rauscher
Moneydance Support
9 Posted by wjshack on 01 May, 2010 10:09 PM
Using Build 748 I am still betting duplicates. Typically on the order of 1-2 duplicates for 6-10 new transactions.
10 Posted by Tom Freeman on 02 Jun, 2010 06:38 PM
The developers are still working on this. The problem lies in Discover assigning different id's to the same transaction which causes Moneydance to see that each id as a separate transaction.
Tom
11 Posted by Aaron on 27 Jul, 2010 01:05 AM
Not to pressure the developers at all, but has a fix been implemented for this? I'm still getting 6-7 repeated transactions a day on my Discover account.
12 Posted by jsmit24 on 27 Jul, 2010 05:54 AM
Yeah... It seems like there are all kinds of minutia being addressed, and as a product manager, to me, this would be embarrassing. No other financial package that I've used has a problem with Discover.
13 Posted by Jon Hoover on 28 Jul, 2010 07:53 PM
Sorry to say it again, but we are still working on getting a fix for this. Discover has thus far been unwilling to start using the protocol correctly so we are having to work on a systemic deep-structure fix to redesign how Moneydance deals with downloaded transactions in order to accomadate this irregularity.
I realize that this is frustrating for a number of you and I appreciate your patience on this manner.
Please feel free to contact me if their is anything further I can do for you: [email blocked]
Thanks,
Jon Hoover, Moneydance Support
14 Posted by ptesterman on 25 Sep, 2010 11:58 PM
Is there any resolution to this problem yet? I just spent 2 hours going through my register to find 3 duplicate transactions. Since discover is my primary card, I don't want to have to manually search for duplicates each time I download.
I use Moneydance to save time, not waste it. If this keeps up, I'm going to have to switch programs.
15 Posted by Angie Rauscher on 27 Sep, 2010 03:49 AM
Test0001,
I wish I had a resolution to this issue, but while we recognize this is a serious issue it's also one with is quite challenging to resolve. If and when we have additional data we will post on this forum thread with more information. I am sorry for the frustrating experience you have had, and I hope I can give you and the other Discover card users better news someday soon.
Angie Rauscher
Moneydance Support
16 Posted by mondan on 14 Jan, 2011 04:13 PM
Any progress on this? Sometimes it works for a few transactions, then more duplicates.
17 Posted by Angie Rauscher on 24 Jan, 2011 04:48 PM
Mondan,
Sadly, no. We are still working on the issue, but the fact that the info is coming from Discover's side makes it harder to resolve. As always, we'll post when we have more information. We do recognize this is frustrating, and I wish I had better news.
Angie Rauscher
Moneydance Support
System closed this discussion on 31 Mar, 2015 03:30 PM.