tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/112-chase-user-not-authorized-to-access-the-system-with-this-applicationInfinite Kind: Discussion 2015-10-29T11:23:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/7710722009-12-28T14:46:26Z2009-12-28T14:46:26ZChase - USER NOT AUTHORIZED TO ACCESS THE SYSTEM WITH THIS APPLICATION<div><p>First up, if you are not using the most recent version (2010
build 735), please update to that version. You can download the
update [here]<a href=
"http://moneydance.com/other">http://moneydance.com/other</a>).
This update has resolved a few key issues our users have been
experiencing and is the most recent stable version.</p>
<p>Most financial institutions will require you to enable your
accounts for application-based online banking. If you have your
financial institution set up your account as if you were using
Quicken 2008 for Windows then it should also work with Moneydance
since they use the same protocol. This is sometimes necessary as
many banks don't yet recognize Moneydance or know how to deal with
it.</p>
<p>Keep in mind that application-based online banking often
requires a different login/PIN than the ones that are used for ATM
or web-based banking. When you enable your account for access from
Moneydance or Quicken, your financial institution should let you
know what customer ID/login and PIN to use.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/7710722009-12-29T12:03:19Z2009-12-29T12:03:19ZChase - USER NOT AUTHORIZED TO ACCESS THE SYSTEM WITH THIS APPLICATION<div><p>Hi Angie - thanks for your reply. I updated again this morning
(you must update frequently, which is great, because I last updated
12/27!) and went back to my credit card web page and was able to
find the "activate" button.</p>
<p>Thanks for your help. All is well.</p></div>damontimm