Chevron Federal Credit Union

Oilcan's Avatar

Oilcan

30 Jan, 2010 08:31 AM

My Credit Union, Chevron Federal Credit Union offers direct connect for both Quicken and Money. I would like the ability to download my Checking, Savings and Line of Credit information into MoneyDance. They HQ is in Oakland, CA.

Thank you

  1. 1 Posted by Jon Hoover on 30 Jan, 2010 02:11 PM

    Jon Hoover's Avatar

    Hi,
    I'll see that they are added. The process should take 7 to 10 days. Please let me know if you have any further questions.
    Jon Hoover, Moneydance Support

  2. 2 Posted by Jessica Little on 02 Feb, 2010 10:08 PM

    Jessica Little's Avatar

    We now support OFX direct connections with your bank. Please let me know if I can be of further assistance, and thank you for your interest in Moneydance!

    Jessica Little
    Moneydance Support

  3. 3 Posted by Anthony J. Glad... on 03 Feb, 2010 07:03 AM

    Anthony J. Gladson's Avatar

    Jessica,

    Thank you. I see that it is in the drop down list of Financial Institutions. When I attempt to set-up my checking account, I get the following error: "The given Customer ID or PIN is invalid. For more information, contact your Financial Institution. Error from server: Signon Invalid"

    I remembered there was some unusual steps in getting this set-up in Quicken (I use 2010 Deluxe) - so I deactivated my access and then proceeded to reactivate my accounts. Here is the steps I took:

    Tell Quicken I wanted to download transactions. Quicken connects to Chevron FCU by using the same ID and Password that I provided MoneyDance. Quicken then prompts me to answer an additional question (like my High School Mascot). I am then authenticated and Quicken then provides me with a list of Accounts I can match (basically all of my Credit Union Accounts: Checking, Money Market Checking, Savings and Line of Credit (set up as a Credit Card). I make the association and then Quicken sets up my Accounts and download transactions. I then looked at my set-up and my Accounts were set-up as Express Web Connect which is an Quicken automated Web Connect download. However, Quicken has a button in the set-up window indicating "there is a better way to update" and I click on that and my Accounts are now set-up for Direct Connect - still using the same ID and Password that I provided to MoneyDance.

    So without any additional information in what MoneyDance is seeing, I am thinking that my set-up could be failing because I don't see the additional question or possibly because it will attempt to set me up using a Web Connect - which needs to be skipped and go directly to Direct Connect.

    If I approach my Credit Union, I am not certain what questions I need to be asking them. Your help would be greatly appreciated.

    BTW, I have purchased a license for the product on Monday. As a separate note, my Schwab Bank manual connection is still working for Checking, but it will not setup my Savings Account (same behavior in Quicken).

  4. 4 Posted by Angie Rauscher on 03 Feb, 2010 02:32 PM

    Angie Rauscher's Avatar

    Anthony,

    You're on the right track! Quicken and Money support two methods of accessing your accounts: direct connect and web connect. With web connect, they basically connect to your bank's website and download and import OFX files. Direct connect actually connects to a server at your bank instead of their website and usually requires different login credentials than you would use to log into your banks website.

    Most financial institutions will require you to enable your accounts for application-based banking. I'm afraid it is usually more productive to lie and tell your bank that you are using Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but you bank representative many not know this and mistakenly believe that they do not support Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    Schwab and Quicken are apparently having some sort of scuffle at the moment, it will be a bit longer until the connection issue with Schwab bank is resolved. For now, the manual connection is the best we can do.

    Please let me know if I can be of further assistance, and let me know if you are able to connect with Chevron. Best of luck!

    Angie Rauscher
    Moneydance Support

  5. 5 Posted by Oilcan on 06 Feb, 2010 12:50 AM

    Oilcan's Avatar

    Thank You!

    I didn't need to contact CFCU. I remembered when they first started Direct Connect I was sent to a Website (by Quicken) where I created and Password. The Password on this was recommended not to be the one you use to log into their Online Banking or your ATM Pin. It was just a matter of going through my "ususal" set of passwords. I finally entered the right one. The connection works - I have a Checking, Savings and their MarketEdge Checking products set-up. I am having a little problem with the Line of Credit. The issue is it does not like being a Credit Card or a Bank Account types. As its only purpose is Overdraft Protection for my Checking - and I never have had any transactions, nor will I have a high volume of transactions, I am not concerned.

    I am very happy at the speed that your responded to this request and I thank everyone who worked on this request.

    Oilcan

  6. Angie Rauscher closed this discussion on 06 Feb, 2010 04:33 AM.

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