American Express credit card download failing

Owen Jones's Avatar

Owen Jones

15 Mar, 2010 11:09 PM

Downloads from American have started to fail recently. They used to work fine. The following appears in the Console window:

Sending message to https://origin-www99.americanexpress.com/myca/ofxdl/us/download?req...

OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE




20100315230437.083
[blanked this out]

N
ENG

AMEX
3101

QWIN
1700




1268694277083-5

19900101



<<<<<<<<
HTTP response headers:
null: [HTTP/1.1 200 OK]
Content-Language: [en]
Date: [Mon, 15 Mar 2010 23:04:51 GMT]
Vary: [Accept-Encoding]
Transfer-Encoding: [chunked]
Expires: [Mon, 15 Mar 2010 23:04:52 GMT]
Keep-Alive: [timeout=30, max=100]
Set-Cookie: [SaneID=82.132.248.158-1268694291207910; path=/; expires=Thu, 19-Mar-15 23:04:51 GMT; domain=.americanexpress.com]
Connection: [Keep-Alive]
Content-Type: [text/html]
Server: [IBM_HTTP_Server/2.0.42.2-PK29827 Apache/2.0.47 (Unix) DAV/2]
Cache-Control: [max-age=1]
Received message from https://origin-www99.americanexpress.com/myca/ofxdl/us/download?req...





2000
ERROR
[ofx.unsupportedClientApplication]
Client application or version is not supported by this server.
[ref: 20100315230451.237]
20100315160451.237[-7:MST]
ENG

AMEX
3101





1268694277083-5

15500
ERROR



<<<<<<<<
Displaying error component: javax.swing.JScrollPane[,0,0,0x0,invalid,layout=javax.swing.ScrollPaneLayout$UIResource,alignmentX=0.0,alignmentY=0.0,border=,flags=328,maximumSize=,minimumSize=,preferredSize=,columnHeader=,horizontalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=HORIZONTAL,unitIncrement=1],horizontalScrollBarPolicy=HORIZONTAL_SCROLLBAR_AS_NEEDED,lowerLeft=,lowerRight=,rowHeader=,upperLeft=,upperRight=,verticalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=VERTICAL,unitIncrement=1],verticalScrollBarPolicy=VERTICAL_SCROLLBAR_AS_NEEDED,viewport=javax.swing.JViewport[,0,0,0x0,invalid,layout=javax.swing.ViewportLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=25165832,maximumSize=,minimumSize=,preferredSize=,isViewSizeSet=false,lastPaintPosition=,scrollUnderway=false],viewportBorder=]
no accounts are available

  1. 1 Posted by Angie Rauscher on 17 Mar, 2010 03:24 PM

    Angie Rauscher's Avatar

    Owen,

    We've updated our connection information for American Express, so you should be able to connect now. You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1) Select your credit card account in Moneydance
    2) Select the Online->Setup Online Banking button/menu
    3) Click the "Disable" button. If you don't see a disable button, continue to step 5.
    4) Select the Online->Setup Online Banking button/menu (again)
    5) Click the "New Connection" button and select your bank and hit OK
    6) Continue with the setup process, entering your username/password
    7) Repeat steps 1-6 for any additional accounts

    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Angie Rauscher
    Moneydance Support

  2. 2 Posted by Owen Jones on 17 Mar, 2010 11:07 PM

    Owen Jones's Avatar

    Thanks very much for the quick response. However I can't seem to get the new configuration registered. There is no "Disable" button, and when I click "New Connection" and select from the list that appears, MD just returns to the Online Banking Signup window and won't let me go any further.

    Regards

  3. 3 Posted by doppelstern on 19 Mar, 2010 04:14 AM

    doppelstern's Avatar

    The "Disable" button can only be accessed if setting up bank details for an AmEx account with an existing banking setup. I found it, disabled my old AmEx banking settings, and followed the rest of the directions. No juice.

  4. 4 Posted by Owen Jones on 22 Mar, 2010 07:43 AM

    Owen Jones's Avatar

    Tried it again today and all now seems to be working OK - thanks very much.

    The "Accept" mechanism also seems to be much improved in the new build 743.

    Regards

  5. 5 Posted by Angie Rauscher on 22 Mar, 2010 03:16 PM

    Angie Rauscher's Avatar

    I'm glad to hear that things with Amex are going more smoothly now. Please let me know if I can be of further assistance,

    Angie Rauscher
    Moneydance Support

  6. 6 Posted by doppelstern on 22 Mar, 2010 07:39 PM

    doppelstern's Avatar

    AmEx is still not working for me (I am running MD build 743 on Mac OS X 10.5.8):

    There was an error communicating with your financial institution. The details of this error are below.

    Bank Name: American Express

    The error code reported by the server was: 2000
    [ofx.unsupportedClientApplication] Client application or version is not supported by this server.
    [ref: 20100322193756.620]

  7. 7 Posted by LarryCL on 27 Mar, 2010 02:59 PM

    LarryCL's Avatar

    I am having the same problem. American Express used to work; now it doesn't.

    I tried Angie's instructions but it still doesn't work.

    There was an error communicating with your financial institution. The details of this error are below.

    Bank Name: American Express

    The error code reported by the server was: 2000
    [ofx.unsupportedClientApplication] Client application or version is not supported by this server.
    [ref: 20100327145904.383]

  8. 8 Posted by hihowise on 27 Mar, 2010 05:19 PM

    hihowise's Avatar

    I am having the same problem as doppelstern and Larry C. Tried Angie's instructions and they didn't work. I am on Mac OS X 10.4.11. Anything else I can try? Thanks.

  9. 9 Posted by Angie Rauscher on 29 Mar, 2010 02:33 PM

    Angie Rauscher's Avatar

    Hi all,

    So we've tested this again, and here is what we suggest
    1) Make sure you are using version 743
    2) Make sure you are selecting the "New Connection" button
    3) Wait for the next button to become usable (Moneydance needs to communicate with the server). On a very fast connection this took about 10 seconds for me. It could take 30-90 seconds if you are on a slower connection.

    Please let me know how this goes, and if it continues being problematic we'll look into other options.

    Angie Rauscher
    Moneydance Support

  10. Angie Rauscher closed this discussion on 29 Mar, 2010 02:33 PM.

  11. LarryCL re-opened this discussion on 29 Mar, 2010 02:58 PM

  12. 10 Posted by LarryCL on 29 Mar, 2010 02:58 PM

    LarryCL's Avatar

    Angie,
    I tried your most recent suggestions, but no luck. Same problem as I posted earlier.

    Some comments:
    1) When I select "Online....|Setup Online Banking...." I get a window that displays 'Financial Institution' and has a 'New Connection' button. Per your step #2 above, I am indeed pressing the "New Connection" button. However, one thing I noticed is American Express is in the list of Financial Institutions if I press the drop-down arrow on this page. Does this need to be cleared in some way?
    2) per your step #3 above, I really don't see any wait at all; my 'next' button seems to be usable immediately. I tried waiting 15 seconds anyway but it didn't make a difference.

  13. 11 Posted by hihowise on 29 Mar, 2010 03:04 PM

    hihowise's Avatar

    Thanks for trying to help, Angie. Where can I get version 743? When I started having problems Saturday, I purchase an upgrade to my old version at the online download page. The only one they have there for Mac OS X 10.4 or higher is build 735. So I now have that version installed, tried your instructions, and was still not able to connect to Amex. What should I try next?

  14. 12 Posted by Jessica Little on 06 Apr, 2010 04:58 PM

    Jessica Little's Avatar

    Hi hihowise,

    You can download build 743 from our website at http://moneydance.com/trac/wiki/Moneydance2010Beta. If you still have trouble connecting after updating, can you let me know what error message you are getting?

    Jessica Little
    Moneydance Support

  15. 13 Posted by hihowise on 06 Apr, 2010 06:37 PM

    hihowise's Avatar

    Jessica - Thank you for following up. I tried the Amex download again on Sunday and it finally worked with my version 735. So all is OK for now. Thanks again!

  16. 14 Posted by Jessica Little on 06 Apr, 2010 07:00 PM

    Jessica Little's Avatar

    Great! Please let me know if you need anything else.

    Also, to the others on this thread who were having trouble: are your connection issues resolved, or are you still getting the same error?

    Jessica Little
    Moneydance Support

  17. 15 Posted by LarryCL on 14 Apr, 2010 07:49 PM

    LarryCL's Avatar

    Tried moneydance v746 and this fixes the download problems.
    Thanks!

  18. 16 Posted by Jeff Rice on 18 Apr, 2010 02:07 PM

    Jeff Rice's Avatar

    Same problem, using build 746. I see the same thing 'Larry C' notes in comment #11 above, except that my 'next' button never becomes usable - it remained grayed out after I select 'American Express' from the 'New Connection' dialog.

    Even though I've disabled American Express for both accounts that use it, it still appears in the dropdown options when I go into 'online banking', making me suspect it isn't being cleared out properly.

    **** Update:
    Using the python script from this thread (remove_all_services.py), I was able to clear the old entries and now it works.

  19. Raimund Buchholz closed this discussion on 18 Apr, 2010 03:53 PM.

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