tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/169-american-express-credit-card-download-failingInfinite Kind: Discussion 2018-10-18T13:55:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-15T23:09:44Z2010-03-15T23:09:46ZAmerican Express credit card download failing<div><p>Downloads from American have started to fail recently. They used
to work fine. The following appears in the Console window:</p>
<p>Sending message to <a href=
"https://origin-www99.americanexpress.com/myca/ofxdl/us/download?request_type=nl_desktopdownload">
https://origin-www99.americanexpress.com/myca/ofxdl/us/download?req...</a><br></p>
<p>OFXHEADER:100<br>
DATA:OFXSGML<br>
VERSION:102<br>
SECURITY:NONE<br>
ENCODING:USASCII<br>
CHARSET:1252<br>
COMPRESSION:NONE<br>
OLDFILEUID:NONE<br>
NEWFILEUID:NONE</p>
<p><br>
<br>
<br>
20100315230437.083<br>
[blanked this out]<br>
<br>
N<br>
ENG<br>
<br>
AMEX<br>
3101<br>
<br>
QWIN<br>
1700<br>
<br>
<br>
<br>
<br>
1268694277083-5<br>
<br>
19900101<br>
<br>
<br>
<br></p>
<p><<<<<<<<<br>
HTTP response headers:<br>
null: [HTTP/1.1 200 OK]<br>
Content-Language: [en]<br>
Date: [Mon, 15 Mar 2010 23:04:51 GMT]<br>
Vary: [Accept-Encoding]<br>
Transfer-Encoding: [chunked]<br>
Expires: [Mon, 15 Mar 2010 23:04:52 GMT]<br>
Keep-Alive: [timeout=30, max=100]<br>
Set-Cookie: [SaneID=82.132.248.158-1268694291207910; path=/;
expires=Thu, 19-Mar-15 23:04:51 GMT;
domain=.americanexpress.com]<br>
Connection: [Keep-Alive]<br>
Content-Type: [text/html]<br>
Server: [IBM_HTTP_Server/2.0.42.2-PK29827 Apache/2.0.47 (Unix)
DAV/2]<br>
Cache-Control: [max-age=1]<br>
Received message from <a href=
"https://origin-www99.americanexpress.com/myca/ofxdl/us/download?request_type=nl_desktopdownload">
https://origin-www99.americanexpress.com/myca/ofxdl/us/download?req...</a><br></p>
<p><br>
<br>
<br>
<br>
<code>2000<br>
ERROR<br>
[ofx.unsupportedClientApplication]<br>
Client application or version is not supported by this server.<br>
[ref: 20100315230451.237]<br>
20100315160451.237[-7:MST]<br>
ENG<br>
<br>
AMEX<br>
3101<br>
<br>
<br>
<br>
<br>
<br>
1268694277083-5<br>
<br></code>15500<br>
ERROR<br>
<br>
<br>
<br></p>
<p><<<<<<<<<br>
Displaying error component:
javax.swing.JScrollPane[,0,0,0x0,invalid,layout=javax.swing.ScrollPaneLayout$UIResource,alignmentX=0.0,alignmentY=0.0,border=,flags=328,maximumSize=,minimumSize=,preferredSize=,columnHeader=,horizontalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=HORIZONTAL,unitIncrement=1],horizontalScrollBarPolicy=HORIZONTAL_SCROLLBAR_AS_NEEDED,lowerLeft=,lowerRight=,rowHeader=,upperLeft=,upperRight=,verticalScrollBar=javax.swing.JScrollPane$ScrollBar[,0,0,0x0,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=4194304,maximumSize=,minimumSize=,preferredSize=,blockIncrement=10,orientation=VERTICAL,unitIncrement=1],verticalScrollBarPolicy=VERTICAL_SCROLLBAR_AS_NEEDED,viewport=javax.swing.JViewport[,0,0,0x0,invalid,layout=javax.swing.ViewportLayout,alignmentX=0.0,alignmentY=0.0,border=,flags=25165832,maximumSize=,minimumSize=,preferredSize=,isViewSizeSet=false,lastPaintPosition=,scrollUnderway=false],viewportBorder=]<br>
no accounts are available</p></div>Owen Jonestag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-17T15:24:28Z2010-03-17T15:24:28ZAmerican Express credit card download failing<div><p>Owen,</p>
<p>We've updated our connection information for American Express,
so you should be able to connect now. You will need to disable your
current connection to your bank and then recreate it using the New
Connection button on the Online Banking Setup screen. To do so, you
can follow these steps:</p>
<p>1) Select your credit card account in Moneydance<br>
2) Select the Online->Setup Online Banking button/menu<br>
3) Click the "Disable" button. If you don't see a disable button,
continue to step 5.<br>
4) Select the Online->Setup Online Banking button/menu
(again)<br>
5) Click the "New Connection" button and select your bank and hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, even though your bank is
still one of the connection choices after you disable it. Choosing
your bank from the list of available banks will force Moneydance to
download the updated information, which should then allow you to
connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-17T23:07:49Z2010-03-17T23:07:49ZAmerican Express credit card download failing<div><p>Thanks very much for the quick response. However I can't seem to
get the new configuration registered. There is no "Disable" button,
and when I click "New Connection" and select from the list that
appears, MD just returns to the Online Banking Signup window and
won't let me go any further.</p>
<p>Regards</p></div>Owen Jonestag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-19T04:14:33Z2010-03-19T04:14:34ZAmerican Express credit card download failing<div><p>The "Disable" button can only be accessed if setting up bank
details for an AmEx account with an existing banking setup. I found
it, disabled my old AmEx banking settings, and followed the rest of
the directions. No juice.</p></div>doppelsterntag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-22T07:43:05Z2010-03-22T07:43:05ZAmerican Express credit card download failing<div><p>Tried it again today and all now seems to be working OK - thanks
very much.</p>
<p>The "Accept" mechanism also seems to be much improved in the new
build 743.</p>
<p>Regards</p></div>Owen Jonestag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-22T15:16:12Z2010-03-22T15:16:12ZAmerican Express credit card download failing<div><p>I'm glad to hear that things with Amex are going more smoothly
now. Please let me know if I can be of further assistance,</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-22T19:39:23Z2010-03-22T19:39:23ZAmerican Express credit card download failing<div><p>AmEx is still not working for me (I am running MD build 743 on
Mac OS X 10.5.8):</p>
<p>There was an error communicating with your financial
institution. The details of this error are below.</p>
<p>Bank Name: American Express</p>
<p>The error code reported by the server was: 2000<br>
[ofx.unsupportedClientApplication] Client application or version is
not supported by this server.<br>
[ref: 20100322193756.620]</p></div>doppelsterntag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-27T14:59:32Z2011-08-18T13:49:07ZAmerican Express credit card download failing<div><p>I am having the same problem. American Express used to work; now
it doesn't.</p>
<p>I tried Angie's instructions but it still doesn't work.</p>
<p>There was an error communicating with your financial
institution. The details of this error are below.</p>
<p>Bank Name: American Express</p>
<p>The error code reported by the server was: 2000<br>
[ofx.unsupportedClientApplication] Client application or version is
not supported by this server.<br>
[ref: 20100327145904.383]</p></div>LarryCLtag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-27T17:19:00Z2010-03-27T17:19:05ZAmerican Express credit card download failing<div><p>I am having the same problem as doppelstern and Larry C. Tried
Angie's instructions and they didn't work. I am on Mac OS X
10.4.11. Anything else I can try? Thanks.</p></div>hihowisetag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-29T14:33:44Z2010-03-29T14:33:44ZAmerican Express credit card download failing<div><p>Hi all,</p>
<p>So we've tested this again, and here is what we suggest<br>
1) Make sure you are using version 743<br>
2) Make sure you are selecting the "New Connection" button<br>
3) Wait for the next button to become usable (Moneydance needs to
communicate with the server). On a very fast connection this took
about 10 seconds for me. It could take 30-90 seconds if you are on
a slower connection.</p>
<p>Please let me know how this goes, and if it continues being
problematic we'll look into other options.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-29T14:58:49Z2011-08-18T13:49:07ZAmerican Express credit card download failing<div><p>Angie,<br>
I tried your most recent suggestions, but no luck. Same problem as
I posted earlier.</p>
<p>Some comments:<br>
1) When I select "Online....|Setup Online Banking...." I get a
window that displays 'Financial Institution' and has a 'New
Connection' button. Per your step <a href=
"/discussions/financial-institution-direct-connection-support-requests/2"
title="Discussion #2">#2</a> above, I am indeed pressing the "New
Connection" button. However, one thing I noticed is American
Express is in the list of Financial Institutions if I press the
drop-down arrow on this page. Does this need to be cleared in some
way?<br>
2) per your step <a href=
"/discussions/financial-institution-direct-connection-support-requests/3"
title="Discussion #3">#3</a> above, I really don't see any wait at
all; my 'next' button seems to be usable immediately. I tried
waiting 15 seconds anyway but it didn't make a difference.</p></div>LarryCLtag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-03-29T15:04:04Z2010-03-29T15:04:08ZAmerican Express credit card download failing<div><p>Thanks for trying to help, Angie. Where can I get version 743?
When I started having problems Saturday, I purchase an upgrade to
my old version at the online download page. The only one they have
there for Mac OS X 10.4 or higher is build 735. So I now have that
version installed, tried your instructions, and was still not able
to connect to Amex. What should I try next?</p></div>hihowisetag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-04-06T16:58:25Z2010-04-06T16:58:25ZAmerican Express credit card download failing<div><p>Hi hihowise,</p>
<p>You can download build 743 from our website at <a href=
"http://moneydance.com/trac/wiki/Moneydance2010Beta">http://moneydance.com/trac/wiki/Moneydance2010Beta</a>.
If you still have trouble connecting after updating, can you let me
know what error message you are getting?</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-04-06T18:37:07Z2010-04-06T18:37:47ZAmerican Express credit card download failing<div><p>Jessica - Thank you for following up. I tried the Amex download
again on Sunday and it finally worked with my version 735. So all
is OK for now. Thanks again!</p></div>hihowisetag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-04-06T19:00:08Z2010-04-06T19:00:08ZAmerican Express credit card download failing<div><p>Great! Please let me know if you need anything else.</p>
<p>Also, to the others on this thread who were having trouble: are
your connection issues resolved, or are you still getting the same
error?</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-04-14T19:49:38Z2011-08-18T13:49:07ZAmerican Express credit card download failing<div><p>Tried moneydance v746 and this fixes the download problems.<br>
Thanks!</p></div>LarryCLtag:infinitekind.tenderapp.com,2009-01-14:Comment/12207712010-04-18T14:07:23Z2010-04-18T14:46:17ZAmerican Express credit card download failing<div><p>Same problem, using build 746. I see the same thing 'Larry C'
notes in comment <a href=
"/discussions/financial-institution-direct-connection-support-requests/11"
title="Discussion #11">#11</a> above, except that my 'next' button
never becomes usable - it remained grayed out after I select
'American Express' from the 'New Connection' dialog.<br></p>
<p>Even though I've disabled American Express for both accounts
that use it, it still appears in the dropdown options when I go
into 'online banking', making me suspect it isn't being cleared out
properly.</p>
<p><b>**** Update:</b><br>
Using the python script from this <a href=
"http://help.infinitekind.com/discussions/problems/625-cant-establish-online-banking-with-american-express">
thread</a> (remove_all_services.py), I was able to clear the old
entries and now it works.</p></div>Jeff Rice