Kevin's Avatar


22 Mar, 2010 02:57 PM

When I try to sign up for online banking with Bankdirect checking, it gives me the following error:

The given customer ID or PIN is not valid. For more information, contact your financial institution.

Additional information from the server:
Signon (for example, user ID or password) invalid

However, the account ID and password should be valid. Other checking accounts and credit cards from other banks work fine. Is there a specific problem with BankDirect accounts?

  1. 1 Posted by Angie Rauscher on 22 Mar, 2010 03:21 PM

    Angie Rauscher's Avatar


    I do not believe that there are any known issues with BankDirect accounts. Most financial institutions will require you to enable your accounts for application-based online banking. I'm afraid it is usually more productive to lie and tell your bank that you are using Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but you bank representative many not know this and mistakenly believe that they do not support Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Angie Rauscher
    Moneydance Support

  2. 2 Posted by njcournoyer on 01 Apr, 2010 09:46 PM

    njcournoyer's Avatar

    My bank wants to charge me $9.95 per month for direct connect service. Is anyone else having to pay for this service through their bank?

  3. 3 Posted by Jessica Little on 06 Apr, 2010 08:01 PM

    Jessica Little's Avatar

    Hi njcournoyer,

    Unfortunately, most banks (especially the larger ones) charge for direct connection access. You can usually still download OFX files for free and import your transactions that way.

    Jessica Little
    Moneydance Support

  4. Angie Rauscher closed this discussion on 24 Jul, 2011 07:44 PM.

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