tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/174-bankdirectInfinite Kind: Discussion 2011-07-24T19:44:10Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/12814052010-03-22T15:21:39Z2010-03-22T15:21:39ZBankDirect<div><p>Kevin,</p>
<p>I do not believe that there are any known issues with BankDirect
accounts. Most financial institutions will require you to enable
your accounts for application-based online banking. I'm afraid it
is usually more productive to lie and tell your bank that you are
using Quicken. Moneydance uses exactly the same OFX server
connection protocol as Quicken but you bank representative many not
know this and mistakenly believe that they do not support
Moneydance. Calling up your bank and stating precisely the
following should get you started. "Please enable direct connect on
my account such that I can connect to your servers directly with
Quicken. Also give me the login credentials I need to connect
Quicken to this service."</p>
<p>Application-based online banking often requires a different
login/PIN than the ones that are used for ATM or web-based banking.
When you enable your account for access from Moneydance or Quicken,
your financial institution should let you know what customer
ID/login and PIN to use.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/12814052010-04-01T21:46:03Z2010-04-01T21:46:23ZBankDirect<div><p>My bank wants to charge me $9.95 per month for direct connect
service. Is anyone else having to pay for this service through
their bank?</p></div>njcournoyertag:infinitekind.tenderapp.com,2009-01-14:Comment/12814052010-04-06T20:01:39Z2010-04-06T20:01:39ZBankDirect<div><p>Hi njcournoyer,</p>
<p>Unfortunately, most banks (especially the larger ones) charge
for direct connection access. You can usually still download OFX
files for free and import your transactions that way.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Little