tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/2379-uk-nationwidesantandertsb-and-bank-of-irelandInfinite Kind: Discussion 2015-05-07T12:45:54Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/367379652015-05-07T12:45:53Z2015-05-07T12:45:53ZUK Nationwide,Santander,TSB and Bank of Ireland<div><p>Hi Anna,</p>
<p>I'm sorry about our delayed response, we've had an unusually
high volume of support requests recently and your has somehow
slipped by us.</p>
<p>Unfortunately, most banks in the UK do not support direct OFX
connections, which Moneydance requires in order to talk directly to
a bank. The best way to get your transactions into Moneydance is to
use a web browser to download them from your bank's web site. You
can download into QFX, QIF, OFX or OFC files (sometimes referred to
as Quicken or MS Money files), any of which will import cleanly
into Moneydance. You can also open your bank's download page
directly (after entering the appropriate address in the
Account->Edit Account menu) by going to the menu bar and
selecting Online->Open Account Website.</p>
<p>If your financial institutions begin to support direct OFX
connections in the future, we will be happy to work with them.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>Jerome<br>
Infinite Kind Support</p></div>Jerome