Hewitt Associates

Mark Binz's Avatar

Mark Binz

15 Jul, 2009 11:29 PM

I am having problems using Moneydance in trying to connect with Hewitt Associates. Actually, I am trying to set up the online access. I am getting the following error:

There was an error communicating with your financial institution. The details of this error are below.

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:400 Bad Request

I have a Mac OSX 10.5.7
Moneydance version 2008R4 (640)

Any suggestions?

Mark

  1. 1 Posted by Brian Adler on 20 Jul, 2009 09:33 PM

    Brian Adler's Avatar

    Mark,

    It sounds like the connection information we have for Hewitt Associates needs to be updated. We should have it fixed within the next few days.

    Best,

    Brian Adler

    Moneydance Support

  2. 2 Posted by jstackmk on 24 Jul, 2009 02:38 PM

    jstackmk's Avatar

    I too am having problems with setting up online access with Hewitt Associates.

    After entering my ID and PIN I get the following error message.

    "The given customer ID or PIN is not valid. for more information, contact your financial institution. Additional information from the server: Signon invalid."

    I was able to successfully use my ID and PIN signing onto the Hewitt website.

    Jim

  3. 3 Posted by Brian Adler on 24 Jul, 2009 02:59 PM

    Brian Adler's Avatar

    We have updated the connection information for Hewitt Associates. Please re-setup your connection, and it should be working now.

    Sincerely,

    Brian Adler

    Moneydance Support

  4. Brian Adler closed this discussion on 24 Jul, 2009 02:59 PM.

  5. Brian Adler re-opened this discussion on 24 Jul, 2009 03:01 PM

  6. 4 Posted by Brian Adler on 24 Jul, 2009 03:01 PM

    Brian Adler's Avatar

    Jim,

    Your issue may be different. Please try it again and let me know.

    Brian

  7. 5 Posted by Stackhouse Jame... on 24 Jul, 2009 03:07 PM

    Stackhouse James's Avatar

    Brian,

    Thanks for the quick response. I am getting the same signon error.
    I can access my account directly via
    http://www.resources.hewitt.com/benefitsexpressoeb/
    with the same id and pin.

    Thanks for any help.
    Jim

    Begin forwarded message:

  8. 6 Posted by Brian Adler on 24 Jul, 2009 03:40 PM

    Brian Adler's Avatar

    Jim,

    I have checked from our end and it seems that Hewitt is working. To be specific, it is Hewitt Assoc-Your Bnfts Resources (the 401K account) that we have supported for Direct Connect. The only other Hewitt that is supportable for Direct Connect is Hewitt Financial Services (the investment account). Is your account an investment account or a 401K account?

    Do either of you need us to add support for Hewitt Financial Services? It may also be that your account simply needs to be enabled for Direct Connections by Hewitt before it will connect properly.

    Sincerely,

    Brian

  9. 7 Posted by Stackhouse Jame... on 24 Jul, 2009 04:13 PM

    Stackhouse James's Avatar

    Brian,
    This is a 401k account thru my wife's employer. I can access it via
    my browser at

    http://www.resources.hewitt.com/benefitsexpressoeb/

    I have had this capability in using Microsoft Money. I don't
    understand how MS Money does the connection but I assume it is Direct
    Connect.
    I have been able to get most other online updates to work in MD that I
    had working MS Money. Just not this one. And unfortunately there
    does not appear to be a way to directly download transactions from the
    website.

    Thanks for your assistance,
    Jim

    btw - I am new to MD - another MS Money refugee. I was able to
    'fairly easily' to convert 20 years of data to MD over the past 3-4
    days. Not perfect but easier than MANY of other applications that I
    have tried over the past 2-3 years. I am still excited about finding
    Moneydance. I wished I had found it earlier. I don't know how I
    didn't find it before. I am a Mac user. I believe because MD is not
    Mac-only there is some bias against it in the Mac world. My ONLY
    complaint of the Mac world is that there is a REAL shortage of full
    featured personal finance apps (most often they are lacking in
    investment tracking). MD appears to do most of what MS Money did for
    me.
    I have seen some talk about the new version coming this fall. What is
    the best place to see what might be included in the new version? It
    may save me some work if I knew what may be included in the new
    version. I did find the MD Wiki and Trac list of mod requests.

    Jim

    Begin forwarded message:

  10. 8 Posted by Mark on 24 Jul, 2009 04:32 PM

    Mark's Avatar

    Jim,

    Keep in mind that your user name for moneydance (and quicken) is slightly different than through the website.

    Log into the website version and look through the instructions for quicken. It should tell you how to add on the company code to your username for moneydance.

    For instance, my employer, citigroup, it is:

    "username" via the web login

    and

    "username-01488" through moneydance

    Hope this helps,

    Mark

  11. 9 Posted by Brian Adler on 24 Jul, 2009 08:40 PM

    Brian Adler's Avatar

    Jim,

    Does Mark's post resolve your issue?

    Brian

  12. 10 Posted by jstackmk on 24 Jul, 2009 09:46 PM

    jstackmk's Avatar

    Mark and Brian,
    Thanks for the continued assistance.
    Mark's info was helpful. I spent some time on the phone with my wife's employee benefits people and found out the company code. Then I had to experiment several times to figure out the format to append to my username. But after several attempts I did get it to work!

    Thanks much,
    Jim

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