tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/30-hewitt-associatesInfinite Kind: Discussion 2018-10-18T13:54:01Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-15T23:29:06Z2009-07-15T23:29:08ZHewitt Associates<div><p>I am having problems using Moneydance in trying to connect with
Hewitt Associates. Actually, I am trying to set up the online
access. I am getting the following error:</p>
<p>There was an error communicating with your financial
institution. The details of this error are below.</p>
<p>A communication or parsing error occurred. This could be the
result of a network problem, a proxy error, or misconfigured
server.<br>
Error Description: java.io.IOException: HTTP Error:400 Bad
Request<br></p>
<p>I have a Mac OSX 10.5.7<br>
Moneydance version 2008R4 (640)<br></p>
<p>Any suggestions?</p>
<p>Mark</p></div>Mark Binztag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-20T21:33:31Z2009-07-20T21:33:31ZHewitt Associates<div><p>Mark,</p>
<p>It sounds like the connection information we have for Hewitt
Associates needs to be updated. We should have it fixed within the
next few days.</p>
<p>Best,</p>
<p>Brian Adler</p>
<p>Moneydance Support</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-24T14:38:30Z2009-07-24T14:38:35ZHewitt Associates<div><p>I too am having problems with setting up online access with
Hewitt Associates.</p>
<p>After entering my ID and PIN I get the following error
message.</p>
<p>"The given customer ID or PIN is not valid. for more
information, contact your financial institution. Additional
information from the server: Signon invalid."</p>
<p>I was able to successfully use my ID and PIN signing onto the
Hewitt website.</p>
<p>Jim</p></div>jstackmktag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-24T14:59:42Z2009-07-24T14:59:42ZHewitt Associates<div><p>We have updated the connection information for Hewitt
Associates. Please re-setup your connection, and it should be
working now.</p>
<p>Sincerely,</p>
<p>Brian Adler</p>
<p>Moneydance Support</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-24T15:01:01Z2009-07-24T15:01:01ZHewitt Associates<div><p>Jim,</p>
<p>Your issue may be different. Please try it again and let me
know.</p>
<p>Brian</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-24T15:07:26Z2009-07-24T15:07:26ZHewitt Associates<div><p>Brian,</p>
<p>Thanks for the quick response. I am getting the same signon
error.<br>
I can access my account directly via<br>
http://www.resources.hewitt.com/benefitsexpressoeb/ with the same
id and pin.</p>
<p>Thanks for any help.<br>
Jim<br></p>
<p>Begin forwarded message:</p></div>Stackhouse Jamestag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-24T15:40:50Z2009-07-24T15:40:50ZHewitt Associates<div><p>Jim,</p>
<p>I have checked from our end and it seems that Hewitt is working.
To be specific, it is Hewitt Assoc-Your Bnfts Resources (the 401K
account) that we have supported for Direct Connect. The only other
Hewitt that is supportable for Direct Connect is Hewitt Financial
Services (the investment account). Is your account an investment
account or a 401K account?</p>
<p>Do either of you need us to add support for Hewitt Financial
Services? It may also be that your account simply needs to be
enabled for Direct Connections by Hewitt before it will connect
properly.</p>
<p>Sincerely,</p>
<p>Brian</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-24T16:13:01Z2009-07-24T16:13:01ZHewitt Associates<div><p>Brian,<br>
This is a 401k account thru my wife's employer. I can access it
via<br>
my browser at</p>
<p>http://www.resources.hewitt.com/benefitsexpressoeb/</p>
<p>I have had this capability in using Microsoft Money. I don't<br>
understand how MS Money does the connection but I assume it is
Direct<br>
Connect. I have been able to get most other online updates to work
in MD that I<br>
had working MS Money. Just not this one. And unfortunately
there<br>
does not appear to be a way to directly download transactions from
the<br>
website.</p>
<p>Thanks for your assistance,<br>
Jim<br></p>
<p>btw - I am new to MD - another MS Money refugee. I was able
to<br>
'fairly easily' to convert 20 years of data to MD over the past
3-4<br>
days. Not perfect but easier than MANY of other applications that
I<br>
have tried over the past 2-3 years. I am still excited about
finding<br>
Moneydance. I wished I had found it earlier. I don't know how I<br>
didn't find it before. I am a Mac user. I believe because MD is
not<br>
Mac-only there is some bias against it in the Mac world. My
ONLY<br>
complaint of the Mac world is that there is a REAL shortage of
full<br>
featured personal finance apps (most often they are lacking in<br>
investment tracking). MD appears to do most of what MS Money did
for<br>
me. I have seen some talk about the new version coming this fall.
What is<br>
the best place to see what might be included in the new version?
It<br>
may save me some work if I knew what may be included in the new<br>
version. I did find the MD Wiki and Trac list of mod requests.</p>
<p>Jim</p>
<p>Begin forwarded message:</p></div>Stackhouse Jamestag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-24T16:32:04Z2009-07-24T16:32:06ZHewitt Associates<div><p>Jim,</p>
<p>Keep in mind that your user name for moneydance (and quicken) is
slightly different than through the website.</p>
<p>Log into the website version and look through the instructions
for quicken. It should tell you how to add on the company code to
your username for moneydance.</p>
<p>For instance, my employer, citigroup, it is:</p>
<p>"username" via the web login</p>
<p>and</p>
<p>"username-01488" through moneydance</p>
<p>Hope this helps,</p>
<p>Mark</p></div>Marktag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-24T20:40:12Z2009-07-24T20:40:12ZHewitt Associates<div><p>Jim,</p>
<p>Does Mark's post resolve your issue?</p>
<p>Brian</p></div>Brian Adlertag:infinitekind.tenderapp.com,2009-01-14:Comment/2512692009-07-24T21:46:00Z2009-07-24T21:46:02ZHewitt Associates<div><p>Mark and Brian,<br>
Thanks for the continued assistance.<br>
Mark's info was helpful. I spent some time on the phone with my
wife's employee benefits people and found out the company code.
Then I had to experiment several times to figure out the format to
append to my username. But after several attempts I did get it to
work!</p>
<p>Thanks much,<br>
Jim<br></p></div>jstackmk