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Untrusted Server Certificate Chain - Prudential Retirement

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randyfinger

Nov 23, 2010 @ 12:32 PM

Direct connect error for Prudential Retirement. ( www.prudential.com/online/retirement/ )

The error:

"There was an error communicating with your financial institution. The details of this error are below.

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Untrusted Server Certificate Chain"

Any thoughts? Worked fine up until about a week ago.

Windows 7 64 Bit
MD Build 751
Java 1.6.0_22

1. 1 Posted by Jessica Little on Nov 24, 2010 @ 01:58 PM

   

   Hi Randy,

   First, I'm very sorry for our delay in fixing this! However, we now have a build out that should allow you to connect again. You can download the updated moneydance.jar file that you need at: http://moneydance.com/download/2010/Upgrade/newcert/moneydance.jar

   Here are instructions on how to install this file. This should work on all platforms:

   1) Go to whatever directory you have Moneydance installed in. There should be a file named "moneydance.jar". Rename that file to something else, like "moneydance.jar.original".
   2) Copy the file you downloaded into your install directory.
   3) You should now be able to connect to Prudential.

   Please let me know if you have any trouble installing this file or connecting after you've updated.

   Jessica Little
   Moneydance Support

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2. 2 Posted by randyfinger on Nov 24, 2010 @ 11:46 PM

   

   The new .jar file did not fix the certificate issue. Any other ideas?

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3. 3 Posted by Jessica Little on Nov 25, 2010 @ 06:14 PM

   

   Hi Randy,

   Unfortunately, it looks like there is something else going on here besides the cert update. I'll need to look into it and see if maybe there's something else that changed. Sorry for the inconvenience. I'll get back to you shortly with more information.

   Jessica Little
   Moneydance Support

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4. 4 Posted by Jessica Little on Nov 27, 2010 @ 02:34 PM

   

   Hi Randy,

   Could you try disabling your current connection to Prudential and then recreating it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

   1) Select your bank account in Moneydance
   2) Select the Online->Setup Online Banking button/menu
   3) Click the "Disable" button. If you don't see a disable button, continue to step 5.
   4) Select the Online->Setup Online Banking button/menu (again)
   5) Click the "New Connection" button and select your bank and hit OK
   6) Continue with the setup process, entering your username/password
   7) Repeat steps 1-6 for any additional accounts

   Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

   Please let me know if you continue to have connection problems after recreating your connection.

   Jessica Little
   Moneydance Support

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5. 5 Posted by Don on Nov 27, 2010 @ 04:08 PM

   

   Following your instructions, when I select Prudential Retirement in Step 5 I recent the following in an error Popup Window:

   Error: javax.net.ssl.SSLHandshakeException: java.security.cert.CertificateException: Untrusted Server Certificate Chain

   Don

   -----Original Message-----
   From: Jessica Little
   [mailto:[email blocked]]
   Sent: Saturday, November 27, 2010 9:35 AM
   To: [email blocked]
   Subject: Re: Untrusted Server Certificate Chain - Prudential Retirement
   [Financial Institution Direct Connection support requests]

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6. 6 Posted by randyfinger on Nov 27, 2010 @ 06:57 PM

   

   Jessica,

   I get the same behavior as Don when I disconnect and try to reconnect.

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7. 7 Posted by Ray Allis on Nov 27, 2010 @ 07:41 PM

   

   Hi. I have had the same problem with BECU for about 3 weeks now. I use an iMac, Mac OS X 10.6.5. I can't find a moneydance.jar file to replace, just the MacOS moneydance.app. I did try to create the connection new, and got the same error as Don in message 6 above.

   Moneydance 2010r3 (751)
   Java SE 6 - 1.6.0_22-b04-307

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8. 8 Posted by Noname on Nov 27, 2010 @ 08:01 PM

   

   Here's what another user suggested for finding the jar file on a Mac:

   In Finder, go to the applications.
   Right click on the Moneydance icon.
   Choose "Show package contents"
   Click "contents"
   Click "resources"
   Click "java"
   That's where the moneydance.jar file will be. You can rename it and then drag and drop the new file into that folder.

   Here's a link to the entire discussion: http://help.infinitekind.com/discussions/problems/1778-online-banki...

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9. 9 Posted by Ray Allis on Nov 27, 2010 @ 08:56 PM

   

   Thank you for the referral to the BECU thread. It worked!

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10. 10 Posted by randyfinger on Dec 02, 2010 @ 08:44 PM

    

    Jessica -

    Any news on this issue with Prudential Retirement?

    Randy

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11. 11 Posted by randyfinger on Dec 07, 2010 @ 05:34 PM

    

    anyone?

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12. 12 Posted by speeder52 on Dec 07, 2010 @ 07:44 PM

    

    I am also waiting for resolution.

    Don

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13. 13 Posted by Jessica Little on Dec 07, 2010 @ 07:55 PM

    

    Hi All,

    Sorry, this is proving tricker than first expected. I hope to have a resolution in the next week. I'll definitely update you when it's fixed.

    Jessica Little
    Moneydance Support

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14. 14 Posted by Don on Dec 07, 2010 @ 07:58 PM

    

    Thanks,

    Don

    -----Original Message-----
    From: Jessica Little
    [mailto:[email blocked]]
    Sent: Tuesday, December 07, 2010 2:56 PM
    To: [email blocked]
    Subject: Re: Untrusted Server Certificate Chain - Prudential Retirement
    [Financial Institution Direct Connection support requests]

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15. 15 Posted by Jessica Little on Dec 11, 2010 @ 02:46 PM

    

    Hi All,

    Sorry for the long delay on this. I've attached a new moneydance.jar file that should allow you to connect to Prudential. You can install it using the directions posted previously. Please let me know if you have any trouble installing it or if you still can't connect after it's installed.

    Jessica Little
    Moneydance Support

    • moneydance.jar 5.45 MB
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16. 16 Posted by randyfinger on Dec 11, 2010 @ 10:30 PM

    

    Looks to fix the issue.

    Thanks for all of your hard work.

    Randy

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17. Jessica Little closed this discussion on Dec 13, 2010 @ 06:11 PM.