Ally Bank?

Dan Byron's Avatar

Dan Byron

19 Jun, 2016 08:37 PM

You guys don't work with Ally Bank?

  1. 1 Posted by David Hanley on 19 Jun, 2016 08:43 PM

    David Hanley's Avatar

    Hi Dan,

    Unfortunately, it doesn't appear that Ally Bank supports direct OFX connections, which Moneydance requires in order to talk directly to a bank.  The best way to get your transactions into Moneydance is to use a web browser to download them from your bank's web site.  You can download into QFX, QIF, OFX or OFC files (sometimes referred to as Quicken or MS Money files), any of which will import cleanly into Moneydance.   You can also open your bank's download page directly (after entering the appropriate address in the Account->Edit Account menu) by going to the menu bar and selecting Online->Open Account Website.

    If your bank begins to support direct OFX connections in the future, we will be happy to work with them.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    David Hanley
    Infinite Kind Support

  2. 2 Posted by Dan Byron on 19 Jun, 2016 08:46 PM

    Dan Byron's Avatar

    Seems like a ton of work.. Can I get my money back, since I had to pay for the software before I knew my bank would integrate?

  3. 3 Posted by Ian O on 20 Jun, 2016 07:15 AM

    Ian O's Avatar

    Hi Dan,

    I am sorry that our product did not meet your needs. I have asked our payment processing partners BMT Micro to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Ian O
    Infinite Kind Support

  4. Ian O closed this discussion on 20 Jun, 2016 07:15 AM.

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