tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/3328-ally-bankInfinite Kind: Discussion 2016-06-20T07:15:01Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/401468232016-06-19T20:43:58Z2016-06-19T20:43:58ZAlly Bank?<div><p>Hi Dan,</p>
<p>Unfortunately, it doesn't appear that Ally Bank supports direct
OFX connections, which Moneydance requires in order to talk
directly to a bank. The best way to get your transactions
into Moneydance is to use a web browser to download them from your
bank's web site. You can download into QFX, QIF, OFX or OFC
files (sometimes referred to as Quicken or MS Money files), any of
which will import cleanly into Moneydance. You can also
open your bank's download page directly (after entering the
appropriate address in the Account->Edit Account menu) by going
to the menu bar and selecting Online->Open Account Website.</p>
<p>If your bank begins to support direct OFX connections in the
future, we will be happy to work with them.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/401468232016-06-19T20:46:27Z2016-06-19T20:46:27ZAlly Bank?<div><p>Seems like a ton of work.. Can I get my money back, since I had
to pay for the software before I knew my bank would integrate?</p></div>Dan Byrontag:infinitekind.tenderapp.com,2009-01-14:Comment/401468232016-06-20T07:15:00Z2016-06-20T07:15:00ZAlly Bank?<div><p>Hi Dan,</p>
<p>I am sorry that our product did not meet your needs. I have
asked our payment processing partners BMT Micro to process your
refund. They will let you know when the process is complete from
their end.</p>
<p>Please let me know if I can be of further assistance, and thank
you for your interest in Moneydance.</p>
<p>Ian O<br>
Infinite Kind Support</p></div>Ian O