Phil Otterbeck's Avatar

Phil Otterbeck

24 Aug, 2016 05:51 PM

I'm losing faith in your program very rapidly. I just downloaded one of my credit cards and it is adding the payments to the balance not subtracting them. We need to fix this program to day or I will be returning it.

  1. 1 Posted by Ben Spencer on 24 Aug, 2016 05:55 PM

    Ben Spencer's Avatar

    The most common cause of a credit card appearing to add payments to the balance rather than subtracting is if the credit card account holds a positive balance. E.g if you owed $100 but paid $250 the balance on the account would be $150 in your favor. If you then paid another $100 the balance would increase to $250 in your favor.

    If this is the first time you have set up the account you almost certainly need to set the initial balance of the account as the bank only provides the last few months of transactions. To set the initial balance go into the account and from the menu bar select Account->Edit Account... The initial balance needs to be set to the balance the account held just prior to the oldest transaction the bank let you download.

    Ben Spencer
    Infinite Kind Support

  2. System closed this discussion on 23 Nov, 2016 06:00 PM.

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