Still problems with TD Banknorth

Pete B's Avatar

Pete B

28 Jul, 2009 11:20 AM


I tried using the 641 version of Moneydance, but must have picked the TD Bank entry by mistake. Now when I try to pick the new "TD Banknorth", it keeps changing to "TD Bank - Online Banking". Any hints on how to remove this entry and make it the correct one? Thanks!

  1. 1 Posted by Brian Adler on 28 Jul, 2009 02:51 PM

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    This is a bug that is only affecting users who have previously tried to set up a connection with TD Bank Online Banking. We should have a fix out very soon.

    Thanks for your patience,


  2. 2 Posted by Leah on 28 Jul, 2009 06:23 PM

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    This is the error message I am getting using TD Banknorth.

    Error: Untrusted Server Certificate Chain

    Thanks Leah

  3. 3 Posted by Brian Adler on 28 Jul, 2009 07:48 PM

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    If you have not previously attempted to connect to TD Bank Online Banking, then downloading the most recent preview version (641) of Moneydance does solve the untrusted server certificate chain error.

    Here's the link:


  4. 4 Posted by Leah on 28 Jul, 2009 10:17 PM

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    I tried downloading the most recent version and it didn't fix the problem. I think I tried to connect to TD bank first by accident. Can you let me know when this is fixed?

  5. 5 Posted by Brian Adler on 28 Jul, 2009 11:27 PM

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    After downloading 641 did you try setting up TD Banknorth from the "new connections" list? The only bug that still exists is that if you have previously tried to use TD Bank Online Banking, then when you try to set up TD Banknorth it will revert to TD Bank Online Banking. When you say that it didn't fix the problem, do you mean that that is what occurred, or do you mean that you experienced the same certificate error as previously?


  6. 6 Posted by Leah on 28 Jul, 2009 11:47 PM

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    Hi Brian
    I reinstalled it and I set up a new connection using TD Banknorth. That is when I got the error message.

  7. 7 Posted by Brian Adler on 30 Jul, 2009 04:04 PM

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    Are you experiencing the issue that when you try to connect to TD Banknorth the connection reverts to TD Online Bank or are you still receiving the error message about the bad certificate?


  8. 8 Posted by Leah on 30 Jul, 2009 08:25 PM

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    It is not reverting back to TD Online Bank. The error message is just popping up.

  9. 9 Posted by Brian Adler on 30 Jul, 2009 09:22 PM

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    If you are still getting the bad certificate error, it seems unlikely you are running version 641. Can you check in the Moneydance menu (to the left of the file menu) and look under "about Moneydance" to see which version you are running?


  10. 10 Posted by Travis on 23 Aug, 2009 11:50 PM

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    Any idea on when this issue will be resolved? Thanks.


  11. 11 Posted by Chris on 11 Sep, 2009 12:45 AM

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    Hi - I am also having a problem with TD Banknorth. I have been using Moneydance and connecting to TD banknorth fine, but when I tried to day, I received the following error:

    There was an error communicating with your financial institution. The details of this error are below.

    A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
    Error Description: Unexpected end of message while reading headers

    I downloaded version 641, and still no dice. Any thoughts?


  12. 12 Posted by Jessica Little on 11 Sep, 2009 01:37 PM

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    TD Bank is still integrating all of the systems from the various banks they purchased, which is part of what's causing the ongoing connection problems. This has exposed a bug in Moneydance, which we're working on fixing for Moneydance 2010. The problem should resolve itself when TD finishes their upgrades on 9/28. Unfortunately, there's no workaround to get things working in the meantime. See this thread for more details.

    Sorry for the inconvenience everybody. It should be working again by the end of the month.

    Jessica Little
    Moneydance Support

  13. Raimund Buchholz closed this discussion on 31 Jan, 2010 11:19 PM.

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