tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/381-td-bank-errorInfinite Kind: Discussion 2020-11-14T13:33:47Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/62715962011-03-28T21:21:49Z2011-03-28T21:21:49ZTD Bank error<div><p>I'm sorry you're having trouble connecting. You should try to
disable your current connection to your bank and then recreate it
using the New Connection button on the Online Banking Setup screen.
To do so, you can follow these steps:</p>
<p>1) Select your bank account in Moneydance<br>
2) Select the Online->Setup Online Banking button/menu<br>
3) Click the <strong>Disable</strong> button. If you don't see a
disable button, continue to step 5.<br>
4) Select the Online->Setup Online Banking button/menu
(again)<br>
5) Click the <strong>New Connection</strong> button and select your
bank and hit OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts</p>
<p>Make sure you pick new connection, even though your bank is
still one of the connection choices after you disable it. Choosing
your bank from the list of available banks will force Moneydance to
download the updated information, which should then allow you to
connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/62715962011-05-22T18:49:43Z2020-11-14T13:33:47ZTD Bank error<div><p>I have run into a similar issue with Vanguard with message below. Unfortunately, these steps don't restore the connection. Can you please advise?</p>
<p>Thanks,<br>
Jon</p>
<hr>
<p>There was an error communicating with your financial institution. The details of this error are below.</p>
<p>A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.<br>
Error Description: java.io.IOException: HTTPS hostname wrong: should be</p></div>holdentag:infinitekind.tenderapp.com,2009-01-14:Comment/62715962011-05-24T13:57:29Z2011-05-24T13:57:29ZTD Bank error<div><p>Hi Jon,</p>
<p>I believe the Vanguard issue has been resolved. Can you try the
above steps and see if your connection works again?</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/62715962011-05-24T22:33:35Z2011-05-24T22:33:35ZTD Bank error<div><p>Hi Jessica,</p>
<p>No problems now - it connected without any issues.</p>
<p>Thanks,<br>
Jon</p>
<p>On Tue, May 24, 2011 at 9:57 AM, Jessica Little <<br>
<a href=
"mailto:tender+d6ec83e186b47c2546e09f443b6c6b338febd26fe@tenderapp.com">
tender+d6ec83e186b47c2546e09f443b6c6b338febd26fe@tenderapp.com</a>>
wrote:</p></div>Jonathan Owen