tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/3870-setup-online-banking-not-connecting-for-me-or-my-roommate-to-our-banks-during-this-periodInfinite Kind: Discussion 2017-12-20T08:40:23Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/435022952017-09-20T08:35:37Z2017-09-20T08:35:37ZSetup online banking not connecting for me or my roommate to our banks during this period..<div><p>Hi Scott,</p>
<p>Many banks require you to contact them first to enable "Direct Connect" (and your login credentials may, or may not be different from the information that you use for their website). Here is an article that explains the process:</p>
<p><a href="http://help.infinitekind.com/kb/online-banking-and-bill-pay/direct-connect">http://help.infinitekind.com/kb/online-banking-and-bill-pay/direct-...</a></p>
<p>Hope that this helps,</p>
<p>Tony<br>
(Not from Moneydance Support)</p></div>TonyRI