tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/39-chase-credit-card-accountInfinite Kind: Discussion 2011-04-07T08:30:53Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/2858282009-08-15T20:24:47Z2009-08-15T20:24:47ZChase credit card account<div><p>Jerry,</p>
<p>Is this the first time you have had this issue? Have you
successfully downloaded from Chase in the past?<br></p>
<p>Do let me know so we can address this issue.</p>
<p>Angie Rauscher<br>
Moneydance Support</p></div>Angie Rauschertag:infinitekind.tenderapp.com,2009-01-14:Comment/2858282009-08-16T17:49:02Z2009-08-16T17:49:02ZChase credit card account<div><p>Angie,</p>
<p>I have successfully downloaded from Chase in the past but it is
usually a<br>
struggle. It seems to be an intermittent problem. Since I first
wrote to<br>
you about the issue I was able to download. Often it will download
most of<br>
the data but will then give me an error. If I try to import to MD,
it gives<br>
me a message that it is still busy downloading. It sometimes works
if I<br>
download all available transactions and do not try to select dates
which<br>
brings up another question. Is there an easy way to delete all
those<br>
transactions that are duplicates? I am only able to select one
transaction<br>
at a time.<br>
I download from other banks without a problem.</p>
<p>Thanks for looking into this.</p>
<p>Jerry</p></div>majerfrey tds.nettag:infinitekind.tenderapp.com,2009-01-14:Comment/2858282009-09-16T20:30:35Z2009-09-16T20:30:35ZChase credit card account<div><p>Hi Jerry,</p>
<p>I'm sorry for the delay in our response. Are you still having
problems? If so and you're not using the latest preview version of
Moneydance, you should try updating. You can <a href=
"http://moneydance.com/preview">download Build 641</a> from our
website.</p>
<p>Please let me know if you continue to have problems or
questions.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Little