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TD Bank Connection Error

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adrmannyc

Jun 25, 2011 @ 06:38 PM

Although I've encountered no problems downloading from them for almost a year, as of yesterday, I started to receive an error message when trying to download transactions from my accounts with TD Bank, stating "The given customer ID or PIN is not valid. For more information, contact your financial institution.". However, my ID and PIN both work on the TD Bank website. I went ahead and reset my password with TD on their website, then within MD, disabled and reenabled online banking for my TD accounts using my new password. I'm still receiving the same error message.

1. 1 Posted by Jessica Little on Jun 29, 2011 @ 03:47 PM

   

   It seems like Moneydance is having trouble forgetting your old connection information. To fix this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called remove_one_service.py that will help do that. Before proceeding, please back up your Moneydance file, just in case something goes wrong. So far, this hasn't caused any problems, but better safe than sorry!

   To use the file, first save it to your computer and then follow these steps:

   1) In Moneydance, click on the Extensions Menu and choose the Add... option
   2) In the window that pops up, make sure the From Internet option is selected and then click next.
   3) From the list of available extensions, choose the python scripting interface extension, then click Next to download the extension and finish to complete the installation.
   4) Again, click the Extensions menu. This time, choose the Python Interface option.
   5) In the python scripting window, click the read from file button and load the file from whereever you saved it. You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.
   6) Set up the connection to your bank like normal. Since all of your settings have been cleared, you should get the most recent connection information for your bank.

   Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.

   Jessica Little
   Moneydance Support

   • remove_one_service.py 519 Bytes
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2. 2 Posted by adrmannyc on Jul 01, 2011 @ 12:41 PM

   

   Thanks Jessica,

   Problem fixed. btw, now that it's working properly again, I dl'd and installed the beta. Nice work!

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3. Jessica Little closed this discussion on Jul 02, 2011 @ 03:04 PM.