problem connecting

seisen123's Avatar


17 Jan, 2018 05:00 AM

When I try link up I get the message I can't connect because of wrong pin or password--despite using the right ones (e.g. connect on the web). any help?

  1. 1 Posted by seisen123 on 17 Jan, 2018 05:03 AM

    seisen123's Avatar

    my bank is on the list that accepts web connect.

  2. 2 Posted by dwg on 17 Jan, 2018 05:12 AM

    dwg's Avatar

    The Moneydance supported list shows financial Institutions known to support direct connect and that Moneydance has connection information for:

    Moneydance does not support Web Connect, this is a Quicken developed method that is proprietary.

    Direct connect is generally a separate system from the Internet Bank systems and often requires a different Username/Password combination and depending on your bank may also require activation. If you state the bank name a fellow user may know what is required.

  3. 3 Posted by Ian O on 17 Jan, 2018 10:57 AM

    Ian O's Avatar

    Hi Stu,

    Can you let me know which bank you're trying to connect to? As dwg has stated Moneydance supports automatic downloads via Direct Connect, and you can view a list of financial institutions that support this feature here.

    If your bank is listed, you can set this up within Moneydance by navigating to Online --> Set Up Online Banking. Then select 'New Connection' and choose your financial institution from the list.
    Most banks require that you contact them to enable Direct Connect before you can download your data from within Moneydance. When you do this, you'll be given the login credentials you need to connect. Generally, these login details differ from those used for ATM or online banking. You can find the steps for setting this up outlined in this article.

    If your bank does not support Direct Connect, you are still able to easily import your data into the program. The best way to get your files into Moneydance is to use a web browser to download them from your bank's web site.
    You can download into QFX, OFX, OFC or QIF files (aka Quicken or MS Money files), any of which will import cleanly into Moneydance. You can find the steps for manually importing your data in this article.
    You can also open your banks website directly from Moneydance by selecting Online --> Open Account Website, which makes the download process easier.

    Ian O
    Infinite Kind Support

  4. System closed this discussion on 18 Apr, 2018 11:00 AM.

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