tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/47-capital-one-upgraded-their-site-this-weekend-and-money-dance-cannot-download-transactionsInfinite Kind: Discussion 2017-07-15T20:42:53Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/3229472009-08-24T14:58:48Z2009-08-24T14:58:48ZCapital One "upgraded" their site this weekend and Money Dance cannot download transactions. <div><p>Thomas, I also received documentation regarding this issue. I
disabled all the Capital One online services within Moneydance, and
I believe that service will be restored today or tomorrow. I will
re-setup the online services this evening after work. Hopefully
service will have been restored. I believe they were doing
maintenance or upgrades to their system that requires a reset of
the online banking.</p></div>bperboytag:infinitekind.tenderapp.com,2009-01-14:Comment/3229472009-08-25T14:59:53Z2009-08-25T14:59:53ZCapital One "upgraded" their site this weekend and Money Dance cannot download transactions. <div><p>Re-enabling the account doesn't work as of this morning, but I
have word from Capital One that the upgrade was taking longer than
expected.</p>
<p>For the MD staff: is there a way you can find out if the
DirectConnect information (OFX address, org, etc.) has changed for
Capital One with this update?</p></div>bperboytag:infinitekind.tenderapp.com,2009-01-14:Comment/3229472009-08-26T17:32:53Z2009-08-26T17:32:53ZCapital One "upgraded" their site this weekend and Money Dance cannot download transactions. <div><p>We've checked our Capital One OFX info last week, but I'll check
again, just to make sure it hasn't changed.</p>
<p>Please let us know if you continue to be unable to connect to
Capital One after they say their upgrade is finished.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/3229472009-08-26T18:21:16Z2009-08-26T18:21:21ZCapital One "upgraded" their site this weekend and Money Dance cannot download transactions. <div><p>As of this morning, I am unable to connect to Capital one. I
called the bank, and they are unable to help. I changed from
quicken to Moneydance after having many problems with Quicken prior
to the bank's upgrade. They say that they don't have in bank
support for Moneydance so I am hoping to receive a solution from
you. btw, LOVE the program.</p></div>Judith Perkinstag:infinitekind.tenderapp.com,2009-01-14:Comment/3229472009-08-26T19:00:47Z2009-08-26T19:00:47ZCapital One "upgraded" their site this weekend and Money Dance cannot download transactions. <div><p>I just checked the OFX information we have for Capital One and
it's out of date since their upgrade. I've researched the new
information. The database should be updated in the next few
days.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/3229472009-08-26T19:02:33Z2009-08-26T19:02:33ZCapital One "upgraded" their site this weekend and Money Dance cannot download transactions. <div><p>Jessica, very good. I figured they updated their info, hence
Quicken users having to update their program. Does this mean I'll
have to update my Moneydance version, or is that a database that
the program taps into to get that info?</p></div>bperboytag:infinitekind.tenderapp.com,2009-01-14:Comment/3229472009-08-26T19:05:55Z2009-08-26T19:05:55ZCapital One "upgraded" their site this weekend and Money Dance cannot download transactions. <div><p>You shouldn't have to update your version of Moneydance.
However, you will probably need to deactivate and re-activate your
Capital One connection in order to get the updated information.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/3229472009-08-26T19:53:27Z2009-08-26T19:53:27ZCapital One "upgraded" their site this weekend and Money Dance cannot download transactions. <div><p>OK, our Capital One information is updated and should work now.
Please post here if you have continued connection problems or
questions.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Little