TD Ameritrade
I am using Moneydance 2011 build 791. I was successfully downloading transactions from this site the it just stopped working and giving this error:
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: TD Ameritrade
Account: TD Ameritrade
Account Number: XXXXXXXX
A communication or parsing error occurred. This could be the
result of a network problem, a proxy error, or misconfigured
server.
Error Description: java.io.IOException: HTTP Error:400 Bad
Request
I X'd out my account number. Can you tell me what is going on here?
Mark
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Jessica Little on Aug 24, 2011 @ 03:52 PM
Hi Mark,
Did it stop working in the middle of downloading, or have you downloaded a few times in the past but are having trouble now? I just tested our connection to TD and it seems to be functioning correctly. Did anything recently change about your account (like you password) that may be causing this problem?
Jessica Little
Moneydance Support
2 Posted by mdubbie on Aug 24, 2011 @ 10:25 PM
Jessica: Downloaded a few times in the past and now having trouble with no change in account. I did reset the account information and it accepted my user name and password when it set up. It gives me that message when I download.
Mark
3 Posted by Jessica Little on Aug 25, 2011 @ 12:53 PM
HI Mark,
You may need to tell Moneydance to forget your online passwords before proceeding. You can do this by going to the Online menu and choosing the "Forget Online Passwords" option at the bottom of the menu.
Jessica Little
Moneydance Support
4 Posted by mdubbie on Aug 26, 2011 @ 12:45 AM
I already did that with no change.
Mark
5 Posted by Jessica Little on Aug 26, 2011 @ 01:36 PM
Hi Mark,
It seems like Moneydance is having trouble forgetting your old connection information. To fix this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called remove_one_service.py that will help do that. Before proceeding, please back up your Moneydance file, just in case something goes wrong. So far, this hasn't caused any problems, but better safe than sorry!
To use the file, first save it to your computer and then follow these steps:
1) In Moneydance, click on the Extensions Menu and choose the Add... option
2) In the window that pops up, make sure the From Internet option is selected and then click next.
3) From the list of available extensions, choose the python scripting interface extension, then click Next to download the extension and finish to complete the installation.
4) Again, click the Extensions menu. This time, choose the Python Interface option.
5) In the python scripting window, click the read from file button and load the file from whereever you saved it. You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.
6) Set up the connection to your bank like normal. Since all of your settings have been cleared, you should get the most recent connection information for your bank.
Hopefully, that will work. If it doesn't, let me know and we'll continue troubleshooting.
Jessica Little
Moneydance Support
6 Posted by mdubbie on Aug 26, 2011 @ 09:11 PM
Jessica: I tried this and I am still getting this error.
Mark
7 Posted by mdubbie on Aug 27, 2011 @ 01:13 PM
I actually cleared all my passwords and that resolved the problem.
Mark
8 Posted by Jessica Little on Aug 27, 2011 @ 01:32 PM
Hi Mark,
Glad to hear it's working again. Please let me know if I can be of further assistance, and thanks for using Moneydance!
Jessica Little
Moneydance Support
Jessica Little closed this discussion on Aug 27, 2011 @ 01:32 PM.