TD Bank online -- problem with banks td bought

Keith's Avatar

Keith

29 Aug, 2009 01:51 PM

(forgive me if my post appears multiple times -- i thought i posted a new topic but it didn't appear)

I just switched to Moneydance from ms money, also converting to a mac in the process.

I have multiple accounts at TD Bank, all of which were originally opened by banks td bought:

  • 1 checking originally at Commerce Bank NJ PA NY DE

  • 1 overdraft credit line originally at Commerce Bank NJ PA NY DE

  • 1 checking originally at Hudson United Bank (HUB)

For web login, i need to use different urls:

I upgrade to Moneydance 641 to solve connectivity to the former Commerce accts. Many thanks for this build/fix!

However, i still cannot authenticate to the former HUB accts.

If i select TD Banknorth NA as the financial institution for the HUB accts, i get the following java exception:

Error: java.io.IOException: Unexpected end of message while reading headers

If i select TD Bank - Online Banking or TD Banknorth, i fail to authenticate:

The given customer ID or PIN is not valid. For more information, contact your financial institution.

Additional information from the server: The user cannot signon because of invalid user ID or password.

This seems consistent with access to the different urls, just like if i use my hub credentials at the commerce url.

FWIW, ms money connects/updates these accounts and also shows different financial institutions for the accounts: Commerce Bank NJ, PA, NY, & DE and TD Banknorth NA.

It seems to me that different connection info may be required for these two sets of accounts. Please let me know if you need additional info such as routing numbers, etc.

Thanks in advance for any assistance on this!

  1. 1 Posted by Angie Rauscher on 29 Aug, 2009 05:29 PM

    Angie Rauscher's Avatar

    Keith,

    I would start by calling your financial institution and asking them which url you should use for this bank. We believe it is NOT TD Banknorth NA. You should also check to make sure that you are using the correct user name and password for this URL.

    You should make sure your financial institution set up your account as if you were using Quicken 2008 for Windows then it should also work with Moneydance since they use the same protocol. This is sometimes necessary as many banks don't yet recognize Moneydance or know how to deal with it. Keep in mind that application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    Angie Rauscher
    Moneydance Support

  2. Angie Rauscher closed this discussion on 29 Aug, 2009 05:29 PM.

  3. Keith re-opened this discussion on 02 Sep, 2009 01:46 AM

  4. 2 Posted by Keith on 02 Sep, 2009 01:46 AM

    Keith's Avatar

    Thanks for your prompt reply!

    I called TD Banknorth support (800-747-7000), again different from TD Bank. The rep had no info regarding OFX info, and sounded quite surprised that i was asking for it. He nonetheless took my info and claimed someone will get back to me in 48 hrs. I'll post an update when/if i get a callback.

    The rep did mention that "in a month, everything will be in one system" -- one url for web access, one url for ofx, one login, etc. This one system will be branded TD Bank. He confirmed that TD Banknorth will no longer exist. He had no comment on TD Banknorth NA vs TD Banknorth. I hope this single system is the one you currently connect to.

    I also searched the web for related td banknorth ofx info. I found the following info via http://www.ofxhome.com/index.php/institution/view/640

    FI Id 1001

    FI Org Banknorth

    FI Url https://secure.tdbanknorth.com/scripts/serverext.dll

    Last Validated September 1st, 2009

    I tried to create a manual connection in Moneydance but got the following java exception:

    Error: java.io.IOException: Unexpected end of message while reading headers

    This is the same error i get if i select TD Banknorth NA as the institution in Moneydance.

    Thanks again for your assistance. I look forward to using Moneydance (and the upcoming features in MD10) as a native mac replacement for ms money.

  5. 3 Posted by Keith on 02 Sep, 2009 11:50 PM

    Keith's Avatar

    Just got off the phone with Matt in TD Bank online banking support. Regrettably, his team doesn't even get ofx connection information, let alone disclose it. I opted to state i was using Moneydance rather than masquerade as a Quicken user since i found http://www.tdbanknorth.com/pfmaccess/ that details step by step directions for Quicken -- no OFX info. He quickly stated they don't support Moneydance (as expected).

    Matt did confirm:

    • former Commerce accounts are part of TD Bank

    • former HUB accounts are part of TD Banknorth

    • TD Bank and TD Banknorth are different systems for the time being

    • on 9/28, the two systems will be unified

    Matt's team was told the unification will be under TD Bank, but he isn't 100% sure since he's not too close to the process.

    If the unification is under TD Bank -- which seems to match Moneydance support's belief that TD Banknorth is now TD Bank -- then my connectivity problem should disappear when they unify their systems.

    I still think there's a problem with Moneydance's configuration, due to the java exception (unexpected end of message while reading headers) i mentioned in previous posts.

    keeping my hopes up for 9/28...

  6. 4 Posted by Brian Adler on 05 Sep, 2009 09:37 PM

    Brian Adler's Avatar

    Keith,

    We are going to add TD Bank support so that we support both TD Bank and TD Banknorth until they become a single connection. It should be added soon.

    Sincerely,

    Brian

  7. 5 Posted by Keith on 06 Sep, 2009 02:23 PM

    Keith's Avatar

    Thanks for the follow up. I look forward to the fix/update.

    One critical detail you probably know about already:

    According to Charlene of TD Bank support (they keep calling me back), the TD Banknorth connection info will be the system that survives the merge. This is the system that i cannot connect to at the moment. When the merge happens the TD Banknorth system will be known as TD Bank and the existing TD Bank connection/system (that i can connect with Moneydance) will be retired.

    I suspect the convoluted nature of this may have resulted in a miscommunication regarding which connection is which bank system, and which bank system/connection will survive the merge.

    Again, many thanks for your attention to this issue!

  8. 6 Posted by Brian Adler on 07 Sep, 2009 07:42 AM

    Brian Adler's Avatar

    Keith,

    As long as you are running MD version 641, you should be able to connect to TD Banknorth (however when you make the connection, the name will change to TD Bank Online Banking). If your connection information is being rejected, then it probably means that for the time being you need to be connecting to TD Bank, once we have that connection updated. Does that seem plausible to you?

    Brian

  9. 7 Posted by Keith on 07 Sep, 2009 07:09 PM

    Keith's Avatar

    Brian -

    Thanks for your suggestion, but in 641 no matter which variant of TD i try, i cannot connect with my credentials for my old HUB account.

    No need to worry about this now, as it's a low volume account for me. I'll wait for the merge of TD's systems. However, it is quite important for me that i can connect after the merge.

  10. 8 Posted by Jessica Little on 10 Sep, 2009 08:56 PM

    Jessica Little's Avatar

    Hi Keith,

    Please see my response on this thread. Thanks for your help in troubleshooting this, adn thanks for using Moneydance!

    Jessica Little
    Moneydance Support

  11. 9 Posted by Keith on 11 Sep, 2009 12:30 AM

    Keith's Avatar

    Thanks for the cross reference post on this thread, as well as your help on this rather tricky issue!

  12. Raimund Buchholz closed this discussion on 31 Jan, 2010 11:20 PM.

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