tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/5603-please-remove-barclays-bank-us-only-from-list-of-supported-banksInfinite Kind: Discussion 2019-04-04T01:30:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/465449732018-11-26T09:54:46Z2018-11-26T09:54:46ZPlease Remove Barclays Bank (US only) from list of supported banks.<div><p>Hi Brian,</p>
<p>Sorry to hear about the problems you've encountered.</p>
<p>I can confirm that the listing for 'Barclays (US only)' is functional, and many customers have been able to successfully connect to this bank.</p>
<p>It's unfortunate the bank representative you spoke with was not able to help.</p>
<p>Moneydance uses exactly the same OFX server connection protocol for Direct Connect as Quicken. Calling your bank and stating precisely the following should get you started -</p>
<p>"<em>Please enable Direct Connect on my account so that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect to this service.</em>"</p>
<p>Can you let me know which other financial institutions you've not been able to connect with on our list?</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/465449732019-01-03T01:25:20Z2019-01-03T01:25:20ZPlease Remove Barclays Bank (US only) from list of supported banks.<div><p>Here's the response from Barclays:</p>
<p>”Thanks for your recent inquiry regarding using Quicken with your Barclays Online Banking Account. We are compatible with Quicken versions 2011 and later. When selecting the bank name, please select Barclays Online Banking – US. If you ever change your password with Barclays, you must also follow up with Quicken also notifying the change. We do not use anything called Direct Connect. If you need any additional assistance, please call Barclays Customer Care at 888-710-8756 and we will be happy to help you. We're available from 8am to 8pm Eastern Time 7 days a week. Thanks for banking with us. Sincerely, Barclays Customer Care"</p>
<p>Any more suggestions?</p></div>brian