American Funds direct connection problem

Michael's Avatar

Michael

03 Sep, 2009 03:07 AM

Trying to direct connect to American Funds. After entering my user ID (acct #) and password, I get this error message.

"There was an error communicating with your financial institution. The details of this error are below.

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:400 Bad request"

Tried resetting direct connect, starting a new acct. with no success. Suggestions?

  1. 1 Posted by Jessica Little on 11 Sep, 2009 04:34 PM

    Jessica Little's Avatar

    Hi Michael,

    I'm sorry you're having problems connecting to your institution. IThe error you're experiencing usually happens when some of your account information data is incorrect. Please make sure you are using the correct username and password for this account. According to the documentation on the AF website, your username should be your SSN or tax ID number. I don't know if that's the same as your account number, but if not, this could be the source of your problem.

    Please let me know if this helps or if you continue you have connection problems.

    Jessica Little
    Moneydance Support

  2. 2 Posted by Mandi on 11 Sep, 2009 05:00 PM

    Mandi's Avatar

    I am actually having the same exact problem with my National City account. It just started earlier in the week. Same error, etc. I tried to contact National City and they said they have changed nothing on their end. I have not changed my user name or password in either Moneydance or with my Online Banking with National City.

    Is there anything else this problem could be stemming from?

  3. 3 Posted by Mandi on 11 Sep, 2009 05:10 PM

    Mandi's Avatar

    Fixed it! Apparently, I just needed to update!

    I apologize for taking your time! :)

  4. 4 Posted by Jessica Little on 11 Sep, 2009 05:11 PM

    Jessica Little's Avatar

    Since you're having the same problem suddenly with two different banks, it might have something to do with your computer or your network. Have you recently installed any firewall software or changed your proxy settings? Sometimes firewalls and proxies can interfere with Moneydance's ability to communicate with your banks, which can cause the error you're experiencing.

    If you're not already running the latest preview version of Moneydance (Build 641), you could try updating to that. You can download it here.

    Jessica Little
    Moneydance Support

  5. 5 Posted by Jessica Little on 11 Sep, 2009 05:18 PM

    Jessica Little's Avatar

    Glad you got it working. Thanks for using Moneydance!

    Jessica Little
    Moneydance Support

  6. Jessica Little closed this discussion on 11 Sep, 2009 05:18 PM.

  7. Michael Perricone re-opened this discussion on 12 Sep, 2009 01:54 AM

  8. 6 Posted by Michael Perrico... on 12 Sep, 2009 01:54 AM

    Michael Perricone's Avatar

    Hi Jessica, I didn't get it working. That was from someone named
    Mandi who had a problem with National City. I will try your
    suggestions for American Funds however, I used the same log in and
    password as I do to directly access my account on the web. I have not
    added a new firewall and can access many of my other accounts (e.g.
    Fidelity, CitiCards, Prudential). Mike

  9. 7 Posted by Jessica Little on 12 Sep, 2009 11:47 AM

    Jessica Little's Avatar

    Michael,

    Whoops! I saw the "M" at the beginning of the name and blended them together I guess. Sorry about that!

    Let me know if you continue to have problems with American Funds.

    Jessica Little
    Moneydance Support

  10. Raimund Buchholz closed this discussion on 31 Jan, 2010 11:19 PM.

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