tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/58-american-funds-direct-connection-problemInfinite Kind: Discussion 2015-12-02T15:36:16Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/3498052009-09-11T16:34:55Z2009-09-11T16:34:55ZAmerican Funds direct connection problem<div><p>Hi Michael,</p>
<p>I'm sorry you're having problems connecting to your institution.
IThe error you're experiencing usually happens when some of your
account information data is incorrect. Please make sure you are
using the correct username and password for this account. According
to the <a href=
"https://www.americanfunds.com/account/managing/quicken/09.htm">documentation
on the AF website</a>, your username should be your SSN or tax ID
number. I don't know if that's the same as your account number, but
if not, this could be the source of your problem.</p>
<p>Please let me know if this helps or if you continue you have
connection problems.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/3498052009-09-11T17:00:54Z2009-09-11T17:00:59ZAmerican Funds direct connection problem<div><p>I am actually having the same exact problem with my National
City account. It just started earlier in the week. Same error, etc.
I tried to contact National City and they said they have changed
nothing on their end. I have not changed my user name or password
in either Moneydance or with my Online Banking with National
City.</p>
<p>Is there anything else this problem could be stemming from?</p></div>Manditag:infinitekind.tenderapp.com,2009-01-14:Comment/3498052009-09-11T17:10:12Z2009-09-11T17:10:16ZAmerican Funds direct connection problem<div><p>Fixed it! Apparently, I just needed to update!</p>
<p>I apologize for taking your time! :)</p></div>Manditag:infinitekind.tenderapp.com,2009-01-14:Comment/3498052009-09-11T17:11:43Z2009-09-11T17:11:43ZAmerican Funds direct connection problem<div><p>Since you're having the same problem suddenly with two different
banks, it might have something to do with your computer or your
network. Have you recently installed any firewall software or
changed your proxy settings? Sometimes firewalls and proxies can
interfere with Moneydance's ability to communicate with your banks,
which can cause the error you're experiencing.</p>
<p>If you're not already running the latest preview version of
Moneydance (Build 641), you could try updating to that. You can
download it <a href="http://moneydance.com/preview">here</a>.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/3498052009-09-11T17:18:47Z2009-09-11T17:18:47ZAmerican Funds direct connection problem<div><p>Glad you got it working. Thanks for using Moneydance!</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/3498052009-09-12T01:54:14Z2009-09-12T01:54:14ZAmerican Funds direct connection problem<div><p>Hi Jessica, I didn't get it working. That was from someone
named<br>
Mandi who had a problem with National City. I will try your<br>
suggestions for American Funds however, I used the same log in
and<br>
password as I do to directly access my account on the web. I have
not<br>
added a new firewall and can access many of my other accounts
(e.g.<br>
Fidelity, CitiCards, Prudential). Mike</p></div>Michael Perriconetag:infinitekind.tenderapp.com,2009-01-14:Comment/3498052009-09-12T11:47:19Z2009-09-12T11:47:19ZAmerican Funds direct connection problem<div><p>Michael,</p>
<p>Whoops! I saw the "M" at the beginning of the name and blended
them together I guess. Sorry about that!</p>
<p>Let me know if you continue to have problems with American
Funds.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Little