Online Banking

dbrown2005's Avatar

dbrown2005

15 Sep, 2009 05:30 PM

Every time I try to log on to my online bank I get the following error.
"There was an error communicating with your financial institution. The details of this error are below. The error code reported by the server was: 2000
The user cannot signon because of invalid user ID or password, or host is unavailable. "

I was able to download from my banks in quicken. I have tried all the different banks and credit cards that I have been able to download from in Quicken. Am I miss something? I even tried disabling my firewall but this didn't work.

Thank You

  1. 1 Posted by dbrown2005 on 16 Sep, 2009 02:34 AM

    dbrown2005's Avatar

    I have tried these banks on Windows, Mac and Linux. All give me the same error message. I check with my banks and most have direct connect. Some of the banks are Chase, National City and Old National. When setting up the accounts in Moneydance I use Password/Pin for authentication. I checked the password and user ID by going on line and logging in.

    Thank You

  2. 2 Posted by Jessica Little on 16 Sep, 2009 02:50 PM

    Jessica Little's Avatar

    Hi,

    Are you getting the same error message for all of your accounts? It's looks like you're able to connect, but it's not recognizing your username and password. Some banks require that you activate Direct Connect with them before you will be able to connect. Also, sometimes the login info you use with Direct Connect is different from the info you use to log in to the website. You should contact your banks to verify that direct connect is enabled for your account and that you are using the correct login information.

    Please let me know if you have further problems or questions.

    Jessica Little
    Moneydance Support

  3. 3 Posted by dbrown2005 on 16 Sep, 2009 04:02 PM

    dbrown2005's Avatar

    Jessica,

    All of these accounts worked when I used Quicken. Does Quicken do
    something different than Moneydance?

    Thank You
    /*
    */

    */
    /*

  4. 4 Posted by Jessica Little on 16 Sep, 2009 05:15 PM

    Jessica Little's Avatar

    Quicken has two ways of connecting to banks: Direct Connect and what they call Web Connect. Web connect basically just opens a web browser within Quicken to log you into your bank's website. You may have been using web connect with Quicken without needing to ever activate anything with your bank.

    However, given that you're getting the exact same error message with all of your banks, my guess is that something is going on with your network settings that is blocking Moneydance from connecting. Could you recheck any firewall or proxy settings you have to make sure that Moneydance is allowed through? Also, is this error occurring as soon as you try to connect, or does it try for a little while before it fails?

    Jessica Little
    Moneydance Support

  5. 5 Posted by dbrown2005 on 17 Sep, 2009 03:15 AM

    dbrown2005's Avatar

    Jessica.

    It takes a little bit about 3 seconds, sometimes longer.

    Thank You
    David

  6. 6 Posted by Jessica Little on 18 Sep, 2009 05:50 PM

    Jessica Little's Avatar

    Hi David,

    Hmmm....it actually seems that direct connect isn't activated with your accounts. Have you contacted each of your banks and asked them to enable direct connect on your accounts? You may have been using web connect under Quicken, which is why you didn't need to contact your bank about direct connect before.

    Jessica Little
    Moneydance Support

  7. 7 Posted by dbrown2005 on 18 Sep, 2009 08:40 PM

    dbrown2005's Avatar

    Jessica,

    That was it. I checked on the Quicken software and only one bank was
    direct connect. I tried that on and it worked.

    */THANK YOU,
    DAVID BROWN/*

  8. 8 Posted by Jessica Little on 18 Sep, 2009 08:42 PM

    Jessica Little's Avatar

    Glad we've worked it out. Thanks for your interest in Moneydance!

    Jessica Little
    Moneydance Support

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