tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/65-online-bankingInfinite Kind: Discussion 2011-04-07T08:31:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/3768112009-09-16T02:34:28Z2009-09-16T02:34:30ZOnline Banking<div><p>I have tried these banks on Windows, Mac and Linux. All give me
the same error message. I check with my banks and most have direct
connect. Some of the banks are Chase, National City and Old
National. When setting up the accounts in Moneydance I use
Password/Pin for authentication. I checked the password and user ID
by going on line and logging in.</p>
<p>Thank You</p></div>dbrown2005tag:infinitekind.tenderapp.com,2009-01-14:Comment/3768112009-09-16T14:50:04Z2009-09-16T14:50:04ZOnline Banking<div><p>Hi,</p>
<p>Are you getting the same error message for all of your accounts?
It's looks like you're able to connect, but it's not recognizing
your username and password. Some banks require that you activate
Direct Connect with them before you will be able to connect. Also,
sometimes the login info you use with Direct Connect is different
from the info you use to log in to the website. You should contact
your banks to verify that direct connect is enabled for your
account and that you are using the correct login information.</p>
<p>Please let me know if you have further problems or
questions.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/3768112009-09-16T16:02:09Z2009-09-16T16:02:09ZOnline Banking<div><p>Jessica,</p>
<p>All of these accounts worked when I used Quicken. Does Quicken
do<br>
something different than Moneydance?</p>
<p>Thank You<br>
//</p>
<p><em>/ /</em></p></div>dbrown2005tag:infinitekind.tenderapp.com,2009-01-14:Comment/3768112009-09-16T17:15:26Z2009-09-16T17:15:26ZOnline Banking<div><p>Quicken has two ways of connecting to banks: Direct Connect and
what they call Web Connect. Web connect basically just opens a web
browser within Quicken to log you into your bank's website. You may
have been using web connect with Quicken without needing to ever
activate anything with your bank.</p>
<p>However, given that you're getting the exact same error message
with all of your banks, my guess is that something is going on with
your network settings that is blocking Moneydance from connecting.
Could you recheck any firewall or proxy settings you have to make
sure that Moneydance is allowed through? Also, is this error
occurring as soon as you try to connect, or does it try for a
little while before it fails?</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/3768112009-09-17T03:15:44Z2009-09-17T03:15:44ZOnline Banking<div><p>Jessica.</p>
<p>It takes a little bit about 3 seconds, sometimes longer.</p>
<p>Thank You<br>
David</p></div>dbrown2005tag:infinitekind.tenderapp.com,2009-01-14:Comment/3768112009-09-18T17:50:54Z2009-09-18T17:50:54ZOnline Banking<div><p>Hi David,</p>
<p>Hmmm....it actually seems that direct connect isn't activated
with your accounts. Have you contacted each of your banks and asked
them to enable direct connect on your accounts? You may have been
using web connect under Quicken, which is why you didn't need to
contact your bank about direct connect before.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/3768112009-09-18T20:40:29Z2009-09-18T20:40:29ZOnline Banking<div><p>Jessica,</p>
<p>That was it. I checked on the Quicken software and only one bank
was<br>
direct connect. I tried that on and it worked.</p>
<p><em>/THANK YOU, DAVID BROWN/</em></p></div>dbrown2005tag:infinitekind.tenderapp.com,2009-01-14:Comment/3768112009-09-18T20:42:47Z2009-09-18T20:42:47ZOnline Banking<div><p>Glad we've worked it out. Thanks for your interest in
Moneydance!</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Little