I was told by by Bank of America that they support transaction downloads but not Direct Connect for Moneydance

Jay Czarnecki's Avatar

Jay Czarnecki

17 Sep, 2009 09:24 PM

I have Moneydance 2008r4 (64) for Mac on an iMac 2.66GHz Intel Core 2 Duo running Mac OS X 10.5.8.

I bank with Bank of America. I can successfully download transactions from Bank of America into Moneydance. But I can not set up On-line Bill Payment. I get an error message that says my ID and password don't match. I made a few attempts to address this via Bank of America tech support chat, using the language recommended on this forum (telling them I need Direct Connect enabled for account, not Web Connect, and that I'm using Quicken). I would be told that my account was enabled for Direct Connect. But when I tried it on Moneydance, it still wouldn't work. Finally, I called the tech support phone number. The representative was very pleasant but informed me that Bank of America supports downloading transactions for Moneydance, but not Direct Connect. She said they got a lot of requests for it, but right now the only applications that can Direct Connect with them are MS Money, Quicken, and QuickBooks.

So ... is there anything else I can do to use On-line Bill Payment with Bank of America using Moneydance?

  1. 1 Posted by Brian Adler on 18 Sep, 2009 08:47 PM

    Brian Adler's Avatar

    Jay,

    Have you enabled online bill paying on BofA's website? The information they gave you about Moneydance being incompatible with BofA is completely false. All banks use a standard protocol for direct access called "OFX".

    I used BofA myself and can tell you both that their customer service representatives often give out incorrect information and I can assure you that I am able to download both my transactions and make online payments. Please verify that you have access to making payments online from the BofA website because I believe it may simply not be enabled yet.

    Sincerely,

    Brian Adler

    Moneydance Support

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