Go Energy

Connie Parks's Avatar

Connie Parks

05 Jan, 2021 03:33 PM

I would like you to add Go Energy Financial to your banks please.

  1. Support Staff 1 Posted by Melissa on 05 Jan, 2021 10:56 PM

    Melissa's Avatar

    Hi Connie,

    Thanks for contacting Moneydance support team.

    Moneydance only supports automatic downloads using Direct Connect, and unfortunately, Go Energy Financial Credit Union (or was known as GEMC Federal Credit Union) don't support this connection method. If they begin to support Direct Connect at any point, we'd be happy to establish a connection with them.

    Go Energy Financial Credit Union use other connection methods that Moneydance does not support, called Web Connect and Express Web Connect.

    By only using Direct Connect, we can guarantee that your username, password and financial data only ever exists with your bank or on your own personal computer, and at no point are your details stored on another server.

    You can read more about why we only support this connection type in our blog and also in this article.

    Without Direct Connect, you are still able to easily import your data into the program. The best way to get your transactions into Moneydance is to use a web browser to download files from your bank's web site.

    We'd recommend you download using the OFX or QFX file format if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.

    The steps for manually importing your data are outlined in this article from the Knowledge Base.

    Hope this information helps. Please do not hesitate to let us know again if you need further assistance or have any other queries. Thank you.

    --
    Melissa, Infinite Kind Support

  2. System closed this discussion on 06 Apr, 2021 11:00 PM.

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