I need to unlock my account

tiffine reid's Avatar

tiffine reid

21 Feb, 2022 05:40 PM

I need my account unlocked

  1. Support Staff 1 Posted by Maddy on 22 Feb, 2022 01:56 PM

    Maddy's Avatar

    Thank you for contacting Moneydance support.

    Please can you provide some more context?

    Which account are you referring to?
    Did you Password protect your data file?
    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance (or Moneydance --> About Moneydance on a Mac)

    Can you let me know which operating system you're running on your computer/s?

    Do you have syncing enabled, (via File --> Syncing), and do you share your data file with another computer or a mobile device, perhaps?

    Thank you in advance for providing the above information.

    Maddy, Infinite Kind Support

  2. System closed this discussion on 24 May, 2022 02:00 PM.

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