RBC Bank

ninalita's Avatar

ninalita

11 Nov, 2009 02:23 AM

I find I cannot set up online banking for RBC Bank. When I reviewed the settings I found that the website is incorrect - the new site address is www.rbcbankusa.com - so I'm wondering if this is creating my problem.

Thanks for any help.

Natalie

  1. 1 Posted by Angie Rauscher on 11 Nov, 2009 03:42 AM

    Angie Rauscher's Avatar

    Natalie,

    Most financial institutions will require you to enable your accounts for application-based online banking. If you have your financial institution set up your account as if you were using Quicken 2008 for Windows then it should also work with Moneydance since they use the same protocol. This is sometimes necessary as many banks don't yet recognize Moneydance or know how to deal with it. Keep in mind that application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    If this does not resolve your issue, please let me know so we can look into other options. It is possible their connection information has changed.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance!

    Angie Rauscher
    Moneydance Support

  2. Angie Rauscher closed this discussion on 11 Nov, 2009 03:42 AM.

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