Ulster Savings Bank connection problems

nigelmcc's Avatar

nigelmcc

11 Nov, 2009 01:32 PM

I am having no success in connecting to the Ulster Bank. I have spoken to them and they beleieve that it should be possible from their end.

At the Online Banking Authentication stage I choose Authentication Type as Password/ PIN, I enter my user ID and then I am unclear as to what shoudl be in teh Password/PIN box. For the bank I have both a password and a four digit PIN. Do I enter one or both. Are they to be separated by a slash or not. eg abcdef/1234

The bank seem to know very little about such direct connection but believe it should work automaticaly with Quicken etc.

Many thanks

  1. 1 Posted by Jessica Little on 11 Nov, 2009 03:56 PM

    Jessica Little's Avatar

    Hi,

    Your bank should be able to tell you which password to use to authenticate. It varies from bank to bank. You shouldn't need both. I would try each one and see if it works.

    If neither of them work, you may also need to have your bank activate your account for direct connect. If you call them and ask them to set up your account for direct connect through Quicken 2008, they might be more helpful. Also, if they say it's already enabled for web connect, tell them you specifically want OFX direct connect. Some bank support folks don't realize there is a difference.

    Good luck! Please let me know if you still have problems with after talking to your bank.

    Jessica Little
    Moneydance Support

  2. Raimund Buchholz closed this discussion on 01 Feb, 2010 04:40 PM.

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