tag:infinitekind.tenderapp.com,2009-01-14:/discussions/financial-institution-direct-connection-support-requests/98-chase-mc-downloads-failingInfinite Kind: Discussion 2018-10-18T13:54:30Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T01:33:36Z2009-11-24T13:15:25ZChase MC downloads failing<div><p>Hello, recently all attempts to download transactions from Chase
Mastercard have been failing with the error message:<br>
<code>There was an error communicating with your financial
institution. The details of this error are below. There was an
error communicating with the server. This could be the result of a
network problem, or the server may be offline or not responding.
Please try the operation again later.<br/> Error Description:
java.net.SocketException: Unexpected end of file from
server</code></p>
<p>I have not had a problem until now, I was last able to download
from Chase on October 13 2009. I have been successfully downloading
from Chase since mid-2007.</p>
<p>Moneydance build 641<br>
Java build 1.6.0_12<br>
Windows XP SP3</p>
<p>Please let me know what else I can provide to help troubleshoot
this issue. Thank you!</p></div>jeffreyrobbinstag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T02:06:54Z2009-11-18T02:06:58ZChase MC downloads failing<div><p>I am having the same problem accessing my Chase checking
account. Again I have been successfully accessing Chase for several
years up until mid-October. Build 640 Mac OS 10.5.8.</p></div>wjshacktag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T02:13:04Z2009-11-18T02:13:07ZChase MC downloads failing<div><p>Saw the other thread on Chase. Disabled and re-enabled account
and everything is working again.</p></div>wjshacktag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T02:43:53Z2009-11-24T13:15:25ZChase MC downloads failing<div><p>Tried removing all online banking information and recreate, but
now I can't finish the 'Online Banking Setup' workflow, when it
tries to connect in step <a href=
"/discussions/financial-institution-direct-connection-support-requests/2"
title="Discussion #2">#2</a> after entering the user/pass get the
same error.</p>
<p>@wjshack: What did you do to 'disable' the account? Possibly I
am missing something?</p></div>jeffreyrobbinstag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T03:51:19Z2009-11-18T03:51:19ZChase MC downloads failing<div><p>It was straight forward for me. I chose Setup Online Banking
from the<br>
popup Online menu. Clicked the Disable button and then just
went<br>
through the process of selecting Chase again.</p></div>wjshacktag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T12:12:10Z2009-11-24T13:15:25ZChase MC downloads failing<div><p>The problem persists this morning. I tried restarting MD and my
computer, no change. There is one thing I have noticed. Even though
I am trying to setup a new online account for chase the original
selection still appears when I initially start the 'Online Banking
Setup', this makes me think that MD isn't releasing the old
connection information. Is there a way to clear the online banking
cache? I am not sure at this point..</p></div>jeffreyrobbinstag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T13:43:02Z2009-11-20T16:21:23ZChase MC downloads failing<div><p>I have been having the same problem with Chase MC. Presently the
only way I can get my transactions is to download the Chase website
and import them into Moneydance. I have not tried to reset the link
as I do not know what will happen with the data all ready
downloaded.</p></div>edirmaenfield1tag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T16:33:51Z2009-11-18T16:33:51ZChase MC downloads failing<div><p>When you get to the first screen after choosing the Setup Online
Banking, you will see your old online account info, click on the
Disable button. That seems to clear the old info.</p>
<p>At least in my case it did not disturb any previously downloaded
info. I think it is pretty safe. After the data is entered, MD
doesn't know that it has been downloaded or that you have entered
it manually. It seems safe to change the source of the
downloads.</p></div>wjshacktag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T18:07:41Z2009-11-18T18:07:46ZChase MC downloads failing<div><p>Here's what worked for me.</p>
<p>From the account in MD, choose: Online > Set up online
banking > Disable > Yes.</p>
<p>Now choose: Online > Set up online banking > New
Connection > Chase > OK > Next > Next > [enter
password/pin] > OK (pause) > (confirm #) > Next >
Finish.</p>
<p>Now try Downloading again.</p>
<p>It should work.</p></div>MoneyDancingtag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T18:42:02Z2009-11-24T13:15:25ZChase MC downloads failing<div><p>@MoneyDancing: Thanks for the step-by-step, it confirmed that I
am doing the correct procedure. Unfortunately, it still isn't
working for me.</p>
<p>I get stuck at the [enter password/pin]->OK step. When I get
to this step, my old user name is already filled in which leads me
to believe MD isn't releasing the old connection information. When
I enter my password and click OK, I get the same error message.</p></div>jeffreyrobbinstag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-18T19:55:56Z2009-11-18T19:55:56ZChase MC downloads failing<div><p>Hi Jeffrey,</p>
<p>Could you try updating to the latest preview build of Moneydance
(build 643)? That might help clear things out. If you're following
the process MoneyDancing outlined and using the New connection
button (instead of just selecting Chase from the list of previously
connected to banks), Moneydance should be downloading the new
information. Please try updating and let me know if it still
doesn't work for you.</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-19T01:14:09Z2009-11-24T13:15:25ZChase MC downloads failing<div><p>Hello Jessica, thank you for your reply.</p>
<p>Updated to build 643 and that solved the issue. Transactions are
downloading now. Thank you all for you help.</p></div>jeffreyrobbinstag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-19T03:06:13Z2009-11-19T03:06:18ZChase MC downloads failing<div><p>I have a problem with bill payments using Moneydance (build641),
started after the CHASE update a few days ago. I am getting an
"error 200" every time i am trying to to sent a payment to the
CHASE. At the same time it looks like am receiving my account
information from a bank, ok.</p></div>Alex3dtag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-19T03:13:45Z2009-11-19T03:13:46ZChase MC downloads failing<div><p>Sorry, it was a "server error 2000", not a 200 as in my original
post</p></div>alex3dtag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-23T15:35:14Z2009-11-23T15:35:14ZChase MC downloads failing<div><p>Hi Alex,</p>
<p>If you update to the build 643 of Moneydance as described above,
does that resolve your Bill Pay error?</p>
<p>Jessica Little<br>
Moneydance Support</p></div>Jessica Littletag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-23T18:26:03Z2009-11-23T18:26:03ZChase MC downloads failing<div><p>Thanks a lot Jessica!</p>
<p>I did update, and everything is good now.</p>
<p>Thanks again</p>
<p>Alex</p></div>Alexander Romanovskytag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-23T20:27:44Z2009-11-23T20:27:47ZChase MC downloads failing<div><p>How do I get build 643?</p></div>wjshacktag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-24T13:14:14Z2009-11-24T13:15:25ZChase MC downloads failing<div><p>@wjshack: <a href=
"http://moneydance.com/preview/">http://moneydance.com/preview/</a></p></div>jeffreyrobbinstag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-24T16:09:17Z2009-11-24T16:09:17ZChase MC downloads failing<div><p>#</p></div>Alexander Romanovskytag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-24T17:53:54Z2009-11-24T17:53:56ZChase MC downloads failing<div><p>Thanks for the link to the 643 build. Unfortunately,I don't have
nay bills to pay at the moment so I can't test whether it solves my
Bill-Pay problem.</p></div>wjshacktag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-25T01:53:06Z2009-11-25T01:53:06ZChase MC downloads failing<div><p>Thanks I finally was able to download Build 643 and that seems
to have<br>
fixed the problem</p></div>edirmaenfield1tag:infinitekind.tenderapp.com,2009-01-14:Comment/6013832009-11-25T01:53:57Z2009-11-25T01:53:57ZChase MC downloads failing<div><p>As far as I can tell build 643 fixed my problem.</p></div>edirmaenfield1