tag:infinitekind.tenderapp.com,2009-01-14:/discussions/general-questions/100275-cannot-find-my-account-dataInfinite Kind: Discussion 2020-10-23T13:00:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/484576662020-07-11T14:07:36Z2020-07-11T14:07:36ZCannot find my Account Data<div><p>I am not support staff, just a user.<br>
Hi kpmike</p>
<p>For support or others to help you need to provide more information.<br>
What version and build of Moneydance are you running? See under HELP – ABOUT MONEYDANCE. E.g. 2020(1915)<br>
What is your computer operating system?<br>
Did you purchase direct or thought a third-party?<br>
If needed do you know your key?</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/484576662020-07-11T14:22:00Z2020-07-11T14:22:00ZCannot find my Account Data<div><p>In addition to the above information, it sounds like you may have either opened up a different data file, or potentially moved your data file and Moneydance can't find it.</p>
<p>If you go to File -> Open from the menu bar, do you see other data files listed, and is one of them your data file?</p>
<p>If you recently moved your data file, you will have to tell the program where you moved it to. You can use the <em>open other</em> option from the Moneydance welcome screen or the menu bar (File -> Open -> Open Other) to select your <em>yourfilename</em>.moneydance data set.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/484576662020-07-24T12:43:53Z2020-07-24T12:43:53ZCannot find my Account Data<div><p>Ethan</p>
<p>It was that the data had moved. Did a norton sweep and it took it out as duplicate data. Luckily I had not emptied the trash.</p>
<p>I would tell folks to be careful with the Norton sweep and maybe lock the file so that it requires another step to access.</p>
<p>Thanks for the help from both you and Derek.</p>
<p>KPMike</p></div>kpmiketag:infinitekind.tenderapp.com,2009-01-14:Comment/484576662020-07-24T12:59:36Z2020-07-24T12:59:36ZCannot find my Account Data<div><p>I'm glad to hear things have been sorted out! I'm not quite sure I understand why Norton would try to delete your data like that, or 'duplicate' data in general. In all honesty I wouldn't use a program that would automatically delete my critical data without my consent or knowledge, but maybe I don't understand what the program does.</p>
<p>Please let me know if I can be of further assistance,</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan