The first thing I would do is to open the downloaded files in a text editor or word processor and check exactly what is in the files. I would be looking to ascertain if there is valid data in the files.
In that case, look to see if there is a banner across the bottom of the register for the credit card account with a message indicating that you have a certain number of unconfirmed transactions.
If there is indeed a banner there, you have 2 options.
1) Drag the banner upwards with you cursor to reveal the unconfirmed transactions.
2) Click the 'split register' icon in the upper, right-hand corner of the register (to the right of the 'New Transaction' button). Doing so will integrate the unconfirmed transactions into the register.
on 22 Sep, 2020 07:49 PM
There is not a banner. All of my transactions are confirmed and the credit card account is balanced on a monthly basis. I notice there is one other credit card account with a blue dot also. All other accounts do not have a blue dot.
on 22 Sep, 2020 08:56 PM
I found a few unconfirmed transactions and "confirmed" them. Now the blue dot by the account balance is gone. I again tried to "import" the transactions from the downloaded file of credit card transactions. Again nothing happened - the transactions did not import.