new computer

Jackie Franz's Avatar

Jackie Franz

08 May, 2021 05:38 PM

Hello. I recently purchased a new iMac and transferred the application and data to the new computer from the old, but it will not open on the new. The error message says it may not work with my OS (Big Sur 11.2). Please advise. BTW love your product!

  1. 1 Posted by Stuart Beesley ... on 08 May, 2021 06:40 PM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    What version MD?

    The latest MD2021 - ideally preview 3066 - works well on Big Sur

    (not support, just a fellow user)

  2. Support Staff 2 Posted by Ethan on 08 May, 2021 10:49 PM

    Ethan's Avatar

    And the link to the preview version is http://infinitekind.com/preview. If that still doesn't help, let us know which version you are trying to run.

    Moneydance 2021 is a free upgrade to anyone who purchased a license key for Moneydance 2019 or later. This is true if you purchased an upgrade or a full license for that version.

    If you purchased Moneydance 2019 or later then you can upgrade at no cost by using your existing Moneydance license key with Moneydance 2021. If you purchased a previous version of Moneydance you are entitled to a discounted half-priced upgrade, and if you want to run Moneydance 2021 you will need to purchase an upgrade key. To determine whether you are entitled to a free upgrade or to confirm your license for a discounted upgrade, submit your license key using the Upgrading field on our purchase page at: http://infinitekind.com/purchase

    If you don't know your license key you can see it by running Moneydance and selecting Help->About Moneydance (or Moneydance->About Moneydance on a Mac), or by using the 'Lost Key' tool on the purchase page.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

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