Return for MoneyDance

Andrew's Avatar

Andrew

12 Sep, 2021 12:45 AM

Hi there,

I would like to exercise my money back guarantee for Money Dance for order INFINITEKIND210903-2649-60123. Let me know if you need any other information from me.

Thanks,
Andrew

  1. Support Staff 1 Posted by Ethan on 12 Sep, 2021 03:12 PM

    Ethan's Avatar

    Hello Andrew,

    I would be happy to authorize a refund and I am inclined to offer you technical assistance first. This is not an attempt to get out of giving you a refund, if that is what you want let me know and I will authorize it today. However if there is something specific you believe that I might be able to assist you with I am at your service.

    Please let me know if I can be of further assistance,

    Ethan
    Infinite Kind Support

  2. 2 Posted by Andrew Spiziri on 13 Sep, 2021 06:52 PM

    Andrew Spiziri's Avatar

    Hi Ethan,

    No particular issues that I need help with. I Just decided to move back to
    my older method of managing my finances and don't plan to move forward with
    the program. Seems like a nice program though.

    Andrew

  3. Support Staff 3 Posted by Maddy on 14 Sep, 2021 01:31 PM

    Maddy's Avatar

    Hi Andrew,

    We are sorry that our product did not meet your needs. I have asked our payment processing partners FastSpring to process your refund. They will let you know when the process is complete from their end.

    Please let me know if I can be of further assistance, and thank you for your interest in Moneydance.

    --
    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 14 Sep, 2021 01:31 PM.

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