Support Response times

Jian Golestani's Avatar

Jian Golestani

13 Sep, 2021 04:40 PM

Hello
Has anyone else noticed no responses to the private support threads that are started from this forum?
I have been waiting for answers on a very specific question for several days and nothing has been forthcoming except the auto ack, whereas in past I was pleasantly surprised at the speed and quality of answers I received from all of the support team members.
Am I the only one experiencing an issue or is there something going on that I am not aware of?
Thank you

  1. 1 Posted by mhoggie on 13 Sep, 2021 10:37 PM

    mhoggie's Avatar

    just a user,

    use the public support side to get quick answers. They seem to be more tuned to the actual user issue side of MD.

  2. System closed this discussion on 13 Dec, 2021 10:40 PM.

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