forum and support locations

v+ik's Avatar

v+ik

21 Sep, 2021 10:23 PM

So I googled for some info about MoneyDance, and wound up at ZenDesk, and got redirected to help.infinitekind.com/support

That's OK, but I couldn't log in there (probably because I'd never established an account there).

So I looked in old email and found these forums at tenderapp.com (again), and could log in.

But there seems to be a forums section at help.infinitekind.com/support also.

Where is the right place for new discussions?

  1. 1 Posted by -Kevin N. on 22 Sep, 2021 01:56 AM

    -Kevin N.'s Avatar

    Hi v+ik,

    The Tenderapp forums are the proper forums to use.

    Zendesk was a disastrous experiment that thankfully has been abandoned.

    help.infinitekind.com is a work-in-progress but not officially open for business.

    -Kevin N. (not a member of MD support)

  2. Support Staff 2 Posted by Maddy on 22 Sep, 2021 10:28 AM

    Maddy's Avatar

    Hi,

    I can see you’ve received a reply from one of our knowledgeable Moneydance customers. To add to this useful information I thought it's worth mentioning that you can start a new discussion here. Alternatively you could use: https://infinitekind.freshdesk.com/a/tickets/new

    Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  3. Maddy closed this discussion on 22 Sep, 2021 10:28 AM.

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