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Colin Bradford's Avatar

Colin Bradford

12 Oct, 2021 08:37 AM

When trying to load the upgrade a box comes up saying this is unsafe. What should I do

  1. 1 Posted by Stuart Beesley ... on 12 Oct, 2021 09:37 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    What says what is unsafe?
    Windows/Mac?
    What version of your OS?

    Perhaps send a secret shot of the error?

    (not support, just a fellow user)

  2. 2 Posted by Colin Bradford on 12 Oct, 2021 10:48 AM

    Colin Bradford's Avatar

    It appears from a download icon on the top LH side of the screen on the tool bar which says
    [Graphical user interface, text, application, chat or text message, email Description automatically generated]

    “Moneydance windows amd 64(1) was blocked because the type of file can harm your device”

    There is nothing stating from which source it comes from and I assume it is Windows

    Colin

  3. 3 Posted by Stuart Beesley ... on 12 Oct, 2021 11:15 AM

    Stuart Beesley - JUST A FELLOW USER and Toolbox ‘guy’'s Avatar

    It's your own local windows antivirus protection (blocking .exe files).. So you need to open your AV and allow the download from IK/Moneydance.... Or turn it off whilst you download this file and then turn it on again..

    (not support, just a fellow user)

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