tag:infinitekind.tenderapp.com,2009-01-14:/discussions/general-questions/116289-error-on-openingInfinite Kind: Discussion 2022-02-08T17:20:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/494799472021-11-09T15:07:52Z2021-11-09T15:07:53ZError on opening<div><p>Here's the error message. Moneydance 2022, Win 7 Java is up to date.</p></div>David Sarvaditag:infinitekind.tenderapp.com,2009-01-14:Comment/494799472021-11-09T15:24:23Z2021-11-09T15:24:23ZError on opening<div><p>Typically a corruption. Can you find and post errlog.txt file?</p>
<p>Does this computer have data you are worried about? Is it a sync copy? Which is the master and is that ok?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/494799472021-11-09T15:34:46Z2021-11-09T15:34:46ZError on opening<div><p>Hi David,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Have you manually changed, deleted, renamed, or moved any files within your <em>yourfilename</em>.moneydance data set folder/bundle?<br>
Are you sharing your data set with more than one computer, or more than one account on the same computer?<br>
Can you confirm whether or not you've had the file open in Moneydance on different computers at the same time, or before any the internal files had a chance to sync between computers?</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/494799472021-11-09T16:56:09Z2021-11-09T16:56:12ZError on opening<div><p>None of that. I have a safe copy.</p>
<p>David Sarvadi<br>
28505 Azzili Way<br>
Bonita Springs FL 34135<br>
239-314-0305<br>
703-753-9978<br>
703-906-1177 (C)<br>
<a href="mailto:dsarvadi@usa.com">dsarvadi@usa.com</a></p></div>David Sarvaditag:infinitekind.tenderapp.com,2009-01-14:Comment/494799472021-11-09T17:00:49Z2021-11-09T17:00:51ZError on opening<div><p>See below.</p>
<p>David Sarvadi<br>
28505 Azzili Way<br>
Bonita Springs FL 34135<br>
239-314-0305<br>
703-753-9978<br>
703-906-1177 (C)<br>
<a href="mailto:dsarvadi@usa.com">dsarvadi@usa.com</a></p></div>David Sarvaditag:infinitekind.tenderapp.com,2009-01-14:Comment/494799472021-11-09T17:11:36Z2021-11-09T17:11:36ZError on opening<div><p>Generally, we recommend following the steps outlined in <a href="https://infinitekind.tenderapp.com/kb/file-locations-and-changes/moving-to-a-new-computer">this article</a> of the Knowledge Base about "Moving to a new computer" safely.</p>
<p>Secondly, for syncing with other devices, please refer to these articles:</p>
<p>"Syncing with Other Computers" <a href="https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/syncing-with-other-computers">here</a></p>
<p>"Syncing with Mobile App" <a href="https://infinitekind.tenderapp.com/kb/syncing-and-sharing-data/syncing-with-mobile-app">here</a></p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy