tag:infinitekind.tenderapp.com,2009-01-14:/discussions/general-questions/117174-re-installInfinite Kind: Discussion 2022-03-08T02:20:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/495298912021-12-06T14:18:11Z2021-12-06T14:18:11Zre install <div><p>Hi Wenceslao,<br>
Thank you for contacting Moneydance support.</p>
<p>Since your operating system is a 32 bit and the latest version of Moneydance can only be installed on 64bit systems. I would suggest downloading <a href="https://infinitekind.com/download_2021">Moneydance 2021.1 (3069)</a>. This version includes the relevant installer for your system.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/495298912021-12-06T14:34:30Z2021-12-06T14:34:32Zre install <div><p>Thanks for your replay</p>
<p>Unfraternally didn't work , ps. my system is a 64-bit operating system, ARM-based processor with Windows 10 pro</p>
<p>Thank you</p>
<hr></div>Wenceslao Medina Garciatag:infinitekind.tenderapp.com,2009-01-14:Comment/495298912021-12-07T00:53:53Z2021-12-07T00:53:53Zre install <div><p>A fellow user jumpng in...<br>
@Maddy - I think this user is really looking for an update on this thread where Sean says "soon". <a href="https://infinitekind.tenderapp.com/discussions/suggestions-for-our-knowledge-base/351-problems-with-some-microsoft-hardware#comment_48185670">https://infinitekind.tenderapp.com/discussions/suggestions-for-our-...</a></p>
<p>@Wenceslau, in the meantime, did you try the <strong>x86</strong> version of Moneydance 2021.1 (3069) ??</p>
<p>"Didn't work" does not really offer any basis for troubleshooting by Support OR the healthy and involved user compulsory. Regards<br>
Tony</p></div>tgilbert666tag:infinitekind.tenderapp.com,2009-01-14:Comment/495298912021-12-07T02:17:33Z2021-12-07T02:17:33Zre install <div><p>I'm a fellow user.</p>
<p>The message implies you are trying to install an x64 kit on a 32 bit Windows OS or on an 64 bit arm Windows system like the Surface Pro X.</p>
<p>An install would be expected to fail in both cases as an x64 kit is not compatible with either system.</p>
<p>A 32 bit Moneydance install is compatible with both, however, since the move to Java 17 none of us have been able to get a 32 bit Moneydance Windows installation to work, so there is a problem there that has not yet been identified. Given this, Moneydance 2022.0 (which uses Java 15) or an earlier Windows 32 bit kit should work</p></div>dwg