tag:infinitekind.tenderapp.com,2009-01-14:/discussions/general-questions/119080-updated-but-says-it-is-only-a-trialInfinite Kind: Discussion 2022-04-24T21:10:21Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/497006722022-01-21T19:59:19Z2022-01-21T19:59:19ZUpdated but says it is only a "trial"<div><p>I am not support staff, just a user.<br>
Hi Trisha</p>
<p>When you purchase Moneydance you are sent a new key from Moneydance’s payment processing partners, Paddle by email. Check your inbox including trash. You then enter the new key under Moneydance HELP.<br>
If you still cant find the key try entering the email address you used to purchase the key in the lost key box at <a href="https://infinitekind.com/purchase">https://infinitekind.com/purchase</a></p>
<p>Hope this helps,</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/497006722022-01-21T20:01:15Z2022-01-21T20:01:15ZUpdated but says it is only a "trial"<div><p>Thanks anyway…</p>
<p>Sent from Yahoo Mail for iPhone</p>
<p>On Friday, January 21, 2022, 12:59 PM, derekkent23 <a href="mailto:tender+d19a7d9668@tenderapp.com">tender+d19a7d9668@tenderapp.com</a> wrote:</p>
<p>#yiv6096909440 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv6096909440 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}<br>
|</p></div>Trisha Ludlumtag:infinitekind.tenderapp.com,2009-01-14:Comment/497006722022-01-21T20:46:03Z2022-01-21T20:46:03ZUpdated but says it is only a "trial"<div><p>I am not support staff, just a user.<br>
Hi Trisha</p>
<p>Glad you are now sorted.</p>
<p>Have Fun, Stay Safe.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/497006722022-01-22T16:10:35Z2022-01-22T16:10:35ZUpdated but says it is only a "trial"<div><p>Hi Trisha,</p>
<p>Your response seemed a bit ambiguous to me. Did you manage to enter in your new license key and successfully register Moneydance 2022? I just want to make sure before we close this thread.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/497006722022-01-22T16:47:30Z2022-01-22T16:47:31ZUpdated but says it is only a "trial"<div><p>Okay...I found my new license number. When I go to MoneyDance Help, it just says my (old) version is registered. Where and how do I enter my new license number?</p></div>Trisha Ludlumtag:infinitekind.tenderapp.com,2009-01-14:Comment/497006722022-01-22T17:13:02Z2022-01-22T17:13:02ZUpdated but says it is only a "trial"<div><p>Hello,</p>
<p>Can you please go to Help -> Console Window from the Moneydance menu bar, look at the first line of the output, and verify the exact version you are running? If it is anything other than Moneydance 2022, the easiest way to revolve this would be to install the latest version from <a href="http://infinitekind.com/downloads">http://infinitekind.com/downloads</a>, which will accept your recently purchased license key.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/497006722022-01-22T17:33:11Z2022-01-22T17:33:11ZUpdated but says it is only a "trial"<div><p>I found my new license key and put it in the appropriate box. I pulled the Moneydance box over the the Application file but it still just says Moneydance 2,3,4,5,6, but not the updated version. What am I doing wrong? Do I need to delete all the earlier versions? Should I try to download it from the Apple Store?<br>
Trisha Ludlum<br>
On Saturday, January 22, 2022, 09:10:43 AM MST, Ethan <a href="mailto:tender+d19a7d9668@tenderapp.com">tender+d19a7d9668@tenderapp.com</a> wrote:</p>
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I found my new license key and put it in the appropriate box. I pulled the Moneydance box over the the Application file but it still just says Moneydance 2,3,4,5,6, but not the updated version. What am I doing wrong? Do I need to delete all the earlier versions? Should I try to download it from the Apple Store? Trisha Ludlum<br>
On Saturday, January 22, 2022, 09:10:43 AM MST, Ethan <a href="mailto:tender+d19a7d9668@tenderapp.com">tender+d19a7d9668@tenderapp.com</a> wrote:</p>
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</table></div>Trisha Ludlumtag:infinitekind.tenderapp.com,2009-01-14:Comment/497006722022-01-22T17:41:25Z2022-01-22T17:41:25ZUpdated but says it is only a "trial"<div><p>I think it may have been updated but it says "Moneydance 6" not anything higher. I guess if I am updated, I am fine. What should I do with the other versions?<br>
Trisha Ludlum<br>
----- Forwarded Message ----- From: Trisha Ludlum <a href="mailto:tlcinvest1@yahoo.com">tlcinvest1@yahoo.com</a>To: Infinitekind Support <a href="mailto:support@infinitekind.com">support@infinitekind.com</a>Sent: Saturday, January 22, 2022, 10:33:55 AM MSTSubject: Updated but says it is only a "trial" [General Questions #119080]</p>
<p>Subject: Re: Updated but says it is only a "trial" [General Questions #119080]<br>
I found my new license key and put it in the appropriate box. I pulled the Moneydance box over the the Application file but it still just says Moneydance 2,3,4,5,6, but not the updated version. What am I doing wrong? Do I need to delete all the earlier versions? Should I try to download it from the Apple Store? Trisha Ludlum<br>
On Saturday, January 22, 2022, 09:10:43 AM MST, Ethan <a href="mailto:tender+d19a7d9668@tenderapp.com">tender+d19a7d9668@tenderapp.com</a> wrote:</p>
<table>
<tr>
<td></td>
</tr>
</table></div>Trisha Ludlumtag:infinitekind.tenderapp.com,2009-01-14:Comment/497006722022-01-23T21:04:11Z2022-01-23T21:04:11ZUpdated but says it is only a "trial"<div><p>Hello Trisha,</p>
<p>It sounds like you have multiple versions of Moneydance installed on your computer. Those numbers after Moneydance aren't version numbers, that just means you have multiple copies of the same titled thing in the same place. I'd actually recommend that you move <em>all</em> of the Moneydance programs you have on your computer to your trash, because it sounds like that's leading to a lot of confusion for you. (But don't empty the trash yet, in case you accidentally delete something we wanted.) Then please download and install the latest version from <a href="http://infinitekind.com/downloads">http://infinitekind.com/downloads</a> again. This should leave you with just one installation of Moneydance on your system.</p>
<p>After running the program and opening your data file, please go to Help -> Console Window from the Moneydance menu bar, look at the first line of the output, and verify the exact version you are running. Again, you need to do this step to figure out which version of Moneydance you are using, not just looking at the program title bar. Assuming you are running a version of Moneydance 2022, you can then copy and paste your license key into the field at Help -> Register from the menu bar.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethan