tag:infinitekind.tenderapp.com,2009-01-14:/discussions/general-questions/121323-why-is-my-money-dance-program-so-slowInfinite Kind: Discussion 2022-07-05T22:30:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-02T03:39:00Z2022-04-02T03:39:00ZWhy is My Money Dance Program So SLOW?<div><p>just a user</p>
<p>What version are you using, on what platform, on what type of computer?</p>
<p>It shouldn't be slow - I have 35+ years of data, and opening takes about 15 seconds, then it is quick.</p>
<p>What is too long for you (approximate seconds) - are you tech savvy enough to follow directions to create a console log?</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-02T06:50:23Z2022-04-02T06:50:23ZWhy is My Money Dance Program So SLOW?<div><p>What Os? Windows or Mac?</p>
<p>Go to help/console and copy / paste the contents here.</p>
<p>If not on Mac then my immediate guess would be memory. There is a way to increase the settings, but it’s technical. Run toolbox extension, general options menu, view vmoptions. Instructions are within there.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-02T07:08:08Z2022-04-02T07:08:08ZWhy is My Money Dance Program So SLOW?<div><p>Also, what version of MD? I would try the latest preview (if you are licensed for MD2022):<br>
<a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<pre>
<code>VMOPTIONS INSTRUCTIONS - MEMORY
You can allow for more memory by editing the 'Moneydance.vmoptions' file and set it to increase the amount of memory that
Moneydance is allowed to use. To achieve this you can try the following:
Navigate to the Moneydance.vmoptions file, located in the folder where Moneydance is installed:
If you open that file with Notepad or any other text editor, you'll see some instructions for how to change it.
Close Moneydance first!
The basic recommendation is to changing the -Xmx1024m setting to -Xmx2048m which doubles the amount of memory that Moneydance is allowed to use.
You can give it more if you wish, E.g.: you make it -Xmx3072m, for optimal results.
NOTE: The limit is set deliberately low to enable it to work with computers having very small amounts of RAM.
-----
Windows file location: c:\Program Files\Moneydance\Moneydance.vmoptions
In Windows - due to permissions, you will need to do this:
In the 'Type here to Search' box on the Windows 10 Toolbar, type CMD (do not press enter)
When Command Prompt appears, click Run as Administrator
Click yes/agree to allow this app to make changes to this device / grant administrator permissions
cd "\Program Files\Moneydance" (and enter)
notepad Moneydance.vmoptions (and enter)
edit the file and change the -Xmx1024 setting
ctrl-s to save and then exit Notepad
exit
restart Moneydance</code>
</pre>
<p>(not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-02T18:54:49Z2022-04-02T18:54:49ZWhy is My Money Dance Program So SLOW?<div><p>Windows. I've had moneydance for at least 5 years, but have upgraded every time they offer it. I was reconciling my statement last night and every 3rd or 4th time i checked off an entry it would stall about 30 seconds to 1 minute t</p>
<p>Powered by Cricket Wireless<br>
Get Outlook for Android<a href="https://aka.ms/AAb9ysg">https://aka.ms/AAb9ysg</a></p>
<hr></div>Sherry Pickletag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-02T18:57:19Z2022-04-02T18:57:19ZWhy is My Money Dance Program So SLOW?<div><p>I can try to create a console log... im out of town, will be back sunday night ,so may be Monday before i can try</p>
<p>Powered by Cricket Wireless<br>
Get Outlook for Android<a href="https://aka.ms/AAb9ysg">https://aka.ms/AAb9ysg</a></p>
<hr>
<p>From: Sherry Pickle <a href="mailto:sherrypickle@hotmail.com">sherrypickle@hotmail.com</a><br>
Sent: Saturday, April 2, 2022 1:54:36 PM<br>
To: <a href="mailto:support@infinitekind.com">support@infinitekind.com</a> <a href="mailto:support@infinitekind.com">support@infinitekind.com</a><br>
Subject: Re: Why is My Money Dance Program So SLOW? [General Questions #121323]</p>
<p>Windows. I've had moneydance for at least 5 years, but have upgraded every time they offer it. I was reconciling my statement last night and every 3rd or 4th time i checked off an entry it would stall about 30 seconds to 1 minute t</p>
<p>Powered by Cricket Wireless<br>
Get Outlook for Android<a href="https://aka.ms/AAb9ysg">https://aka.ms/AAb9ysg</a></p>
<hr></div>Sherry Pickletag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-02T22:34:55Z2022-04-02T22:34:55ZWhy is My Money Dance Program So SLOW?<div><p>Sounds good. The console logs should hopefully give some hint about what's happening. In addition to the things already mentioned, sometimes having outdated extensions installed can slow the program down. If you have any you no longer use from those older versions, it may be a good idea to remove those.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T16:35:41Z2022-04-05T16:35:41ZWhy is My Money Dance Program So SLOW?<div><p>Starting Moneydance 2022.3 (4061) at Tue Apr 05 11:32:14 CDT 2022<br>
Settings Folder: C:\Users\User.moneydance<br>
OS: Windows 10 10.0 amd64<br>
Java: 17 (Eclipse Adoptium)<br>
Is in sandbox: false; restricted file access: false<br>
Library path: c:\program files\moneydance\jre\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\RepairTech\Syncro\kabuto_app_manager\bin;C:\Users\User\AppData\Local\Microsoft\WindowsApps;<br>
initialized extension moneyforesight in 0.598 seconds<br>
initialized extension importlist in 0.367 seconds<br>
initialized extension moneyPie in 0.005 seconds<br>
initialized extension txtimport in 0.011 seconds<br>
Initializing fonts:<br>
default: [[Dialog]] printing: [[Agency FB, Dialog]] monospaced: [[Calibri, Monospaced]] coding: [[Hack, Monospaced]] fonts resolved:<br>
default: Dialog:12.0:style0 mono: Calibri:12.0:style0 coding: Hack:12.0:style0 print: Agency FB:12.0:style0 header: Dialog:14.0:style0 register: Dialog:11.0:style0 reportTitle: Dialog:32.0:style0 calendarTitle: Dialog:11.0:style0 reportHeader: Dialog:10.0:style0 detailTitle: Dialog:14.0:style0 Setting look and feel class to com.sun.java.swing.plaf.windows.WindowsLookAndFeel<br>
opening last file: Personal Finances 2 3<br>
loading dataset: C:\Users\User.moneydance\Documents\Personal Finances 2 3.moneydance<br>
set antialiasing to HRGB<br>
mdwin, handling parameters:<br>
mdwin, handling parameters/files:<br>
mdwin, handling parameters:<br>
mdwin, handling parameters/files:<br>
loading with 128 bit encryption key<br>
reading trunk data tiksync/trunk<br>
trunk data loaded (1.347 seconds), checking for incremental updates<br>
loading un-synced txn files...<br>
loading synced txn files...<br>
replacing root: null () with new root: Personal Finances (c4660acc-0c00-4330-8981-ca1edfa7c9fb<br>
error creating base folder: com.dropbox.core.v2.files.CreateFolderErrorException: Exception in 2/files/create_folder: {<a href=""folder"}}">.tag":"path","path":{".tag":"conflict","conflict</a><br>
starting syncing via encryptedFS(DropboxAPI:/.moneydancesync/524f72a5-8e28-4da6-abeb-46360bf5919a)<br>
item count: 14<br>
extension moneyforesight took a while (0.212 seconds) to respond to event md:file:opened<br>
Writing file to dropbox API with debug mode=false<br>
Moneydance+ access token info: (not the tokens themselves)<br>
Institution Info Cache:</p>
<blockquote>
<blockquote>
<p>GET <a href="https://infinitekind.com/app/md/updater/stable.dct">https://infinitekind.com/app/md/updater/stable.dct</a> <<HTTP/1.1 200 OK <<date: Tue, 05 Apr 2022 16:32:51 GMT <<server: Apache/2.4.18 (Ubuntu) <<vary: Accept-Encoding <<last-modified: Fri, 29 Oct 2021 23:55:24 GMT <<etag: "bba3-5cf868f8f2e46" <<accept-ranges: bytes <<content-length: 48035 <<connection: close</p>
</blockquote>
</blockquote>
<p>opening connection with no proxy to <a href="https://infinitekind.com/app/md/updater/stable.sig">https://infinitekind.com/app/md/updater/stable.sig</a><br>
connecting to: <a href="https://infinitekind.com/app/md/updater/stable.sig">https://infinitekind.com/app/md/updater/stable.sig</a> with method: GET proxy: null<br>
CookieHandler request for <a href="https://infinitekind.com/app/md/updater/stable.sig">https://infinitekind.com/app/md/updater/stable.sig</a><br>
Cookies retrieved: {Cookie=[]}<br>
Sending https request:<br>
GET /app/md/updater/stable.sig HTTP/1.1<br>
Content-Length: 0<br>
Host: infinitekind.com<br>
DNT: 1<br>
Accept-Encoding: gzip, inflate<br>
Connection: close</p>
<p>---end headers</p>
<blockquote>
<blockquote>
<p>GET <a href="https://infinitekind.com/app/md/updater/stable.sig">https://infinitekind.com/app/md/updater/stable.sig</a> <<HTTP/1.1 200 OK <<date: Tue, 05 Apr 2022 16:32:56 GMT <<server: Apache/2.4.18 (Ubuntu) <<vary: Accept-Encoding <<last-modified: Fri, 29 Oct 2021 23:55:24 GMT <<etag: "251-5cf868f8f2e46" <<accept-ranges: bytes <<content-length: 593 <<connection: close <<content-type: application/pgp-signature</p>
</blockquote>
</blockquote>
<p>Update info received with successful signature verification<br>
Version info retrieved; we are up to date!</p>
<hr></div>Sherry Pickletag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T16:59:35Z2022-04-05T16:59:35ZWhy is My Money Dance Program So SLOW?<div><p>Two suggestions.<br>
1/ upgrade to preview build 4068<br>
2/ switch to dropbox folders. Install DB client, log it in, then File/Syncing and switch the type; restart MD....</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T17:23:03Z2022-04-05T17:23:03ZWhy is My Money Dance Program So SLOW?<div><p>Thank you! I will try this</p>
<p>Sent from Mail<a href="https://go.microsoft.com/fwlink/?LinkId=550986">https://go.microsoft.com/fwlink/?LinkId=550986</a> for Windows</p></div>Sherry Pickletag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T17:30:33Z2022-04-05T17:30:33ZWhy is My Money Dance Program So SLOW?<div><p>I'm not sure how to switch to drop box folders... which tab would I find it under?</p>
<hr></div>Sherry Pickletag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T17:32:30Z2022-04-05T17:32:30ZWhy is My Money Dance Program So SLOW?<div><p>I said.... 'File/Syncing'</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T17:46:06Z2022-04-05T17:46:06ZWhy is My Money Dance Program So SLOW?<div><p>sorry, I am very tech challenged. I am looking for db client to install... where do I go to get that?</p>
<hr></div>Sherry Pickletag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T17:54:24Z2022-04-05T17:54:24ZWhy is My Money Dance Program So SLOW?<div><p>Probably here.</p>
<p><a href="https://www.dropbox.com/en_GB/install">https://www.dropbox.com/en_GB/install</a></p>
<p>Make sure you select free. Never pay.</p>
<p>Make sure you log it in with the same login you are using for Dropbox Connection in MD and that this works before anything else.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T19:51:25Z2022-04-05T19:51:25ZWhy is My Money Dance Program So SLOW?<div><p>Thank you so much! I hate to be a pest, but I have purchased the 2022 version of Moneydance, and have downloaded it 3 times, and gone through the install process, but every time I try to register my new license key it says this copy of money dance is registered. I have tried the download with moneydance open and with it closed. Somehow, it must not be upgrading it. I also selected upgrade the existing version during the install. Do you have any recommendations?</p>
<hr></div>Sherry Pickletag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T20:02:08Z2022-04-05T20:02:08ZWhy is My Money Dance Program So SLOW?<div><p>If u purchased the upgrade then you have received a license key number. You have to enter this in moneydance. Probably the help/register menu</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T21:25:20Z2022-04-05T21:25:20ZWhy is My Money Dance Program So SLOW?<div><p>I am not support staff, just a user.<br>
Hi Sherry</p>
<p>Download this version and install again. <a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p>
<p>Whilst running Moneydance look under HELP – ABOUT MONEYDANCE and the version you see should read 2022.3(4068).</p>
<p>If you then look under HELP – REGISTER MONEYDANCE and it reads “This copy of Moneydance is registered. Thank you for your support”. If not enter the key you recently purchased.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T21:33:51Z2022-04-05T21:33:52ZWhy is My Money Dance Program So SLOW?<div><p>my version is 2022.2 under help. I have purchased 2022.3 and downloaded it three times, but I cannot register it because it says this version is registered so I have not been able to update my license number.</p>
<hr></div>Sherry Pickletag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T21:59:09Z2022-04-05T21:59:09ZWhy is My Money Dance Program So SLOW?<div><p>I am not support staff, just a user.<br>
Hi Sherry</p>
<p>Using Windows search (magnifying glass) in task bar type Add or Remove and open this app and uninstall Moneydance. Note: uninstalling does not delete your data.</p>
<p>Delete all the downloads of Moneydance_windows_amd64.exe you have.</p>
<p>Download Moneydance again from <a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a> making sure you know the folder you are downloading to.</p>
<p>In this location doable click on Moneydance_windows_amd64.exe</p>
<p>Whilst running Moneydance look under HELP – ABOUT MONEYDANCE and the version you see should read 2022.3(4068).</p>
<p>If you then look under HELP – REGISTER MONEYDANCE and it reads “This copy of Moneydance is registered. Thank you for your support”. If not enter the key you recently purchased.</p>
<p>Hope this helps.</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T22:15:17Z2022-04-05T22:15:17ZWhy is My Money Dance Program So SLOW?<div><hr>
<p>From: derekkent23 <a href="mailto:tender+d780ecfa2b@tenderapp.com">tender+d780ecfa2b@tenderapp.com</a><br>
Sent: Tuesday, April 5, 2022 4:59 PM<br>
To: <a href="mailto:sherrypickle@hotmail.com">sherrypickle@hotmail.com</a> <a href="mailto:sherrypickle@hotmail.com">sherrypickle@hotmail.com</a><br>
Subject: Re: Why is My Money Dance Program So SLOW? [General Questions #121323]<br>
do I need to back up my data? I would really hate to lose years of recorded transactions, and i haven't done my taxes yet.</p></div>Sherry Pickletag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T22:19:08Z2022-04-05T22:19:41ZWhy is My Money Dance Program So SLOW?<div><p>ALWAYS backup your data. Hopefully you should even have "automatic backup on closing moneydance" turned on (checked)</p></div>dtdtag:infinitekind.tenderapp.com,2009-01-14:Comment/529866322022-04-05T22:27:33Z2022-04-05T22:27:33ZWhy is My Money Dance Program So SLOW?<div><p>I am not support staff, just a user.<br>
Hi Sherry</p>
<p>Absolutely as dtd said backup to a know location using FILE -EXPORT BACKUP.</p>
<p>Hope this helps.,</p></div>derekkent23