Sidebar balance view not changing

Risa Flight's Avatar

Risa Flight

04 Feb, 2023 02:32 PM

For some reason the balance of my checking account shown in the sidebar is incorrect. The current balance in my account is roughly $1500.00, but the running balance in the sidebar shows about $114,000.00. I've tried changing the balance view in preferences, but no matter which view I choose (balance, current balance, cleared balance) the view in the sidebar doesn't change. I've restarted the program and rebooted my computer and the view still doesn't change.

  1. Support Staff 1 Posted by Ethan on 06 Feb, 2023 02:00 AM

    Ethan's Avatar

    When viewing your register for this account, if you click on the balance line in the bottom right of the screen, a popup should appear showing the different balance types for that account. Do any of those correspond with what you are seeing in your sidebar?

    Do you have any subaccounts for the account in question? Those could be affecting the balance of the parent account in your sidebar, if that's relevant to your account organization.

    Infinite Kind Support

  2. 2 Posted by Risa Flight on 11 Feb, 2023 01:07 PM

    Risa Flight's Avatar

    Thank you for your response. The balance line at the bottom of the screen
    is correct. I do not have any sub accounts associated with this.

    It's the running balance in the sidebar that's incorrect. It's like it's
    showing me a running total of every transaction I've ever entered. I've
    never had that much money in this account before.

    [image: image.png]

  3. 3 Posted by dtd on 11 Feb, 2023 11:08 PM

    dtd's Avatar

    just a user - wild thought, since I don't see the whole screen, but is this sorted by date?

  4. 4 Posted by Risa Flight on 11 Feb, 2023 11:35 PM

    Risa Flight's Avatar

    Yes, it is sorted by date and set to show current balance. I ended up restoring from a previous back-up and that did the trick.

    On February 11, 2023, at 5:08 PM, dtd <[email blocked]> wrote:

    pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }

  5. Support Staff 5 Posted by Ethan on 12 Feb, 2023 02:13 AM

    Ethan's Avatar

    Ok, I'm glad to hear things seem to be sorted out, although it's unclear what happened. If it occurs again, let us know and we can try to dig deeper.

    Infinite Kind Support

  6. Ethan closed this discussion on 12 Feb, 2023 02:13 AM.

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