Licence Key

rcgyuk's Avatar

rcgyuk

29 Mar, 2023 07:15 AM

Moneydance notified me of a new version.
I tested my licence key.
I get this:
Your license key entitles you to a free upgrade to Moneydance 2023! Simply download the latest version and organize your finances with little effort.
I downloaded the version and after installing it, it said it was unregistered, my licence key was invalid and I needed to purchase a new one.
Can anyone advise what is going on ?

  1. 1 Posted by Orlando Rebelo on 29 Mar, 2023 08:24 AM

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    This comment was split into a new private discussion: Upgrading from Moneydance 2021 to Moneydance 2023

    I have tjhe same issue.

  2. 2 Posted by SteveH42 on 29 Mar, 2023 08:29 AM

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    This comment was split into a new private discussion: Issue upgrading to Moneydance 2023

    Same problem here as well

  3. 3 Posted by david.lamb781 on 29 Mar, 2023 08:34 AM

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    This comment was split into a new private discussion: Regular upgrade from Moneydance 2021 to Moneydance 2023

    I have the same issue as well

  4. 4 Posted by Marios Iacovide... on 29 Mar, 2023 08:59 AM

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    This comment was split into a new private discussion: Regular upgrade from Moneydance 2021 to Moneydance 2023

    Exactly the same problem here as well.

  5. 5 Posted by marion.weir on 29 Mar, 2023 09:02 AM

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    This comment was split into a new private discussion: Regular upgrade from Moneydance 2021 to Moneydance 2023

    Same problem here. It says I can have a free upgrade but when i open the programme and try to enter a transaction it says "this is a preview and you are limited to 100 transactions" Bought the upgrade for $30.

  6. 6 Posted by ron blum on 29 Mar, 2023 09:11 AM

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    This comment was split into a new private discussion: Incorrect upgrade

    same here.

  7. 7 Posted by penhosford on 29 Mar, 2023 09:19 AM

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    This comment was split into a new private discussion: Regular upgrade from Moneydance 2021 to Moneydance 2023

    The notice I received said non-free, but discounted. Then, when I entered the key in the download page, it says free. The impact after downloading suggests it is the notice that is correct ie some fee has to be paid.

  8. 8 Posted by derekkent23 on 29 Mar, 2023 11:03 AM

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    I am not support staff, just a user.
    Hi all

    See this discussion https://infinitekind.tenderapp.com/discussions/problems/88686-upgrade-not-accepting-old-keycode#comment_58415482

    Hope this helps.

  9. 9 Posted by M G on 29 Mar, 2023 11:27 AM

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    This comment was split into a new private discussion: Yearly subscription now available

    Solved. Thank you!

    [and may i just say, - i’ve used MD since 2009! - i really appreciate the company, the owners, and the users. Whenever i’ve had a problem, tech support from both the company and the user base has been great. I corresponded awhile back with the pres (Sean?) and suggested a yearly subscription; he said no, that their financial model as is (occassional discounted payments for upgrades) was enough, and was fair etc. I run 5 - 7 separate real estate management accounts, approx 5 investing accounts, etc etc; i do a ton of reporting (even though the reporting is a little glitchy, i’ve come to enjoy the quirky process); and it’s such a great experience overall. It’s what software COULD be, it’s what the internet COULD have been, etc; very nice to see and expereince. So a more global thank you / appreciation for the entirety (and also, i only drink decaf, so no, this isn’t early morning chemically induced)

  10. 10 Posted by SteveH42 on 29 Mar, 2023 11:33 AM

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    I'd echo that as well!

  11. System closed this discussion on 28 Jun, 2023 11:40 AM.

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