Cian's Avatar


26 Sep, 2023 03:55 PM

Good afternoon
Can't remember my password.
Any way of getting a reminder or assistance?

Many thanks

  1. 1 Posted by Stuart Beesley ... on 26 Sep, 2023 04:10 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    If you mean the password that you set on your dataset that is requested when MD launches, then no, if you've lost it, then it's not recoverable.

    OR - do you mean your sync password?

    I assume you cannot get into MD?

    (What version)

  2. Support Staff 2 Posted by Maddy on 26 Sep, 2023 04:42 PM

    Maddy's Avatar

    Hi Cian,
    We are sorry to hear about the problem you have encountered.

    Can you let us know which password do you need?

    Is it the Master Password you're prompted for each time you access your file?
    Or the encryption password you need to access your sync data?

    Unfortunately if the Master Password is lost, your data cannot be retrieved. When you create the Master Password you'll be advised your data cannot be recovered if you forget the password. This is why we recommend you choose the password and hint carefully.

    The encryption (syncing) password will be accessible from within the data file you originally setup syncing from. Open the file and choose File --> Syncing, then select 'Show Passphrase'.
    If you don't have access to the original file, you can try entering the encryption password as many times as you need - the 'Finish' button won't become selectable until the correct password has been entered.

    Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  3. 3 Posted by Cian O'Meadhra on 27 Sep, 2023 08:22 AM

    Cian O'Meadhra's Avatar

    Hi Maddy
    Unfortunately it's the Master - I didn't get a hint at any stage when
    passwords didn't work.

    Many thanks

    On Tue, Sep 26, 2023 at 5:42 PM Maddy <[email blocked]>

  4. 4 Posted by Stuart Beesley ... on 27 Sep, 2023 09:31 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Within your dataset folder, at the root, there is a plain text file called ‘key’. Open it. Can you see the hint in there?

    Windows or Mac?

  5. 5 Posted by Cian O'Meadhra on 27 Sep, 2023 10:18 AM

    Cian O&#x27;Meadhra's Avatar

    Hi Stuart
    Using Windows
    I found the "key" plain text file - contains a lot of numbers and letters -
    nothing that makes sense.


  6. 6 Posted by dwg on 27 Sep, 2023 10:22 AM

    dwg's Avatar

    If there is a hint is at the very end of the line and it looks like:


    Where "password" is your hint.

  7. 7 Posted by Cian O'Meadhra on 27 Sep, 2023 10:30 AM

    Cian O&#x27;Meadhra's Avatar

    Unfortunately not.
    Just :userpass=1&key= lots of numbers and letter
    Need to try and recall the password mentally.

    Thanks for your help

    On Wed, Sep 27, 2023 at 11:22 AM dwg <[email blocked]>

  8. 8 Posted by Stuart Beesley ... on 27 Sep, 2023 10:51 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Yup. So you did not set a hint.

    The good news is that you can keep guessing forever. The file won’t self-destruct or lock or anything

  9. System closed this discussion on 27 Dec, 2023 11:00 AM.

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