linking additional accts from the same bank
I have 2 credit card accounts from the same bank. I have one linked through PLAID and can download transactions. I can't link the other account to be able to download transactions to the same Moneydance credit card account. I used to be able to but recently, one of the accounts was closed due to being compromised. I have been able to link it's replacement but can't relink the other one which was not changed.
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Support Staff 1 Posted by Maddy on 13 Dec, 2024 12:11 PM
Hi Doug,
We are sorry to hear about the problem you have encountered.
You should ensure that the local account exists, and it is listed in the left side bar.
Then, you could navigate to the bank's website to check that the account in question is individually enabled for third party access and it does not require a one-time authorization password.
You should also ensure that your accounts are assigned as described in this article.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
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Maddy, Infinite Kind Support